Tierria Wofford

• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• I was overseeing the daily operations of a team of PCA/CNA’S working at a home health agency.
• I went to clients homes to help with day to day activities grooming, cleaning, shopping/errands, and laundry.
• Worked with other agencies to make sure clients needed and wants where being meet properly.

• Bathe, dress patients, reposition patients who are bedridden, answering call lights, changing bed and restocking rooms with necessary supplies, lift patients into beds, wheelchairs, exam tables, etc.
• Serve meals and help patients eat
• Collect information about conditions and treatment plans from caregivers,nurse and doctors

• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
• Built rapport with patients and families, providing emotional support during difficult times.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Assisted nurses with wound care procedures ensuring proper healing processes took place.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Facilitated personal hygiene management, feeding and ambulation.
• Documented patient information and care activities in electronic health record.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

• Rotated merchandise and displays to feature new products and promotions.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Created and maintained safe and secure work environments for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reported issues to higher management with great detail.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

I ensured the comfort and safety of the patients in the dialysis center. I monitored the patients before, during and after dialysis treatment.Worked with coworkers to complete tasks.Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.Focused on learning new skills and staying updated with industry changes.