Evelyn Gonzalez
Long Beach,CA
Summary
Resourceful individual with a high level of integrity and a strong work ethic. A bilingual group home case manager with 6 years of experience facilitating residential policies and procedures, advocating for clients, and serving as a liaison between key stakeholders. Motivated to learn, grow and excel as a social service professional.
Overview
8
8
years of professional experience
Work History
Patient & Family Experience Liaision
Children's Hospital of Orange County
Orange, CA
12.2023 - Current
- Developed and maintained effective relationships with internal and external stakeholders.
- Identified opportunities for improvement in processes and procedures related to liaison activities.
- Provided advice on best practices, policies and procedures relating to liaising duties.
- Identified trends and areas of improvement to better serve patients and families.
- Collaborated with senior management to improve areas of growth within existing systems or strategies.
- Compiled data from multiple sources for use in presentations or reports.
- Analyzed feedback from patients and families to improve quality of care.
- Assisted with the development of new strategies or campaigns to increase morale and promote better service to patients and families.
- Monitored trends in customer service satisfaction levels across different markets.
- Served as an advocate/liaison for patients and families.
- Responded promptly to queries from patients and families regarding services provided.
- Provided training sessions on communication techniques used when liaising with external parties.
FFA Social Work Intern
Advantage Foster Family Agency
Orange, CA
08.2022 - Current
- Served as client advocate and promoted ideas that aligned with client best interest.
- Used safety and risk assessments, employing related policies and procedures.
- Supported social worker with client case management services.
- Complied with HIPAA and confidentiality regulations when communicating with client family members, colleagues and external contacts.
- Collected data and entered into internal system database.
- Monitored/Supervised client visitation with biological families.
- Assisted with CARR Accredidation.
Community Care Advocate Intern
Los Angeles Center For Law And Justice
City of Los Angeles, CA
08.2021 - 05.2022
- Coordinated referrals and communicated with providers to connect individuals with needed care and community resources.
- Built and maintained strong relationships with clients by successfully resolving issues and responding promptly to phone inquiries.
- Participated in court or public benefit accompaniments with clients.
- Educated clients on various resources, services and programs to maximize care.
- Partnered with interdisciplinary team to implement care plans.
- Located housing and other support services for displaced individuals working through domestic violence and human trafficking issues.
- Conducted mid course evaluations and Arizona Self-Sufficiency Matrix to assess client needs.
Case Manager
New Alternatives Inc.
Costa Mesa, CA
05.2019 - Current
- Coordinated case management functions, including placement monitoring, crisis intervention, and discharge planning.
- Liaised between individuals, families and service providers to best manage treatment services.
- Establish and maintain effective relationships with key stakeholders.
- To assist with assessment and determination of individual treatment needs of the client.
- To maintain daily records of the clients progress or regression.
- Participate in CFT, IPC, and any client meetings.
- Other duties include proper filing of client files, updating contact lists and organizing visitation between family and clients.
Interim Assistant Program Director
New Alternatives Inc.
Costa Mesa, CA
08.2021 - 04.2022
- Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
- Provide direct supervision to the milieu management staff and lead residential staff.
- Create and facilitate staff development activities.
- Maintain accurate records of services provided to ensure compliance with governing agencies.
- Maintain collaborative working relationships with county social workers, therapists, CASAs, foster parents,and state governing entities as well as community partners.
- Observe and interact with staff, children, and other individuals, as necessary, to ensure the quality of care for
children and program services. - Educate and model appropriate crisis communication and de-escalation techniques for staff.
- Maintain confidentiality as required by licensing, HIPAA, and other regulatory agencies.
- Complete, review, and submit Special Incident Reports.
- Collaborate with Clinical Director and Clinicians to discuss and evaluate individualize treatment plans.
School Liaison
New Alternatives Inc.
Costa Mesa, CA
06.2017 - 01.2021
- Complete enrollment of clients in school upon placement.
- Develop successful rapport with students and teachers to ensure everyone involved a pleasant experience.
- Serve as a direct link between client schools and SAF staff.
- Participate in parent/school meeting (e.g. student study team, IEP's, and discipline conferences),for the purpose of exchanging clear information
- Organize homework groups and delegate tasks to staff and clients.
- Maintain record of school work and academic progress.
- Ensure that client academic needs are met and enhance their learning opportunities.
Child Care Worker
New Alternatives Inc.
Costa Mesa, CA
05.2016 - 06.2017
- Monitor the behavior of clients and ensure their safety.
- Provide them with the necessary skills to live independently in the future.
- Create behavioral agreements that will provide clients with positive coping skills.
- Other duties include teaching clients about proper hygiene, meal prepping, cleaning the home and other quality of life skills.
Education
Masters of Social Work - Advanced Generalist
Arizona State University
Online05.2023
Bachelor of Science - Human Services
California State University of Fullerton
Fullerton, CA05.2016
Skills
- Communication
Empathic listener and persuasive speaker Able to maintain personal composure in high stress situations and utilize crisis communication techniques to positively de-escalate clients - Efficient
Can complete tasks and responsibilities in an effective and timely manner
- Leadership
Creative, thorough, and a team player As the an assistant program director I am required to take initiative and work with a variety of people I am able to communicate effectively with staff and ensure the best support for the population I work with - Problem Solving
Handle situations with poise, understanding and tact Quick thinker with the ability to assess a situation and take action
Timeline
Patient & Family Experience Liaision
Children's Hospital of Orange County
12.2023 - Current
FFA Social Work Intern
Advantage Foster Family Agency
08.2022 - Current
Community Care Advocate Intern
Los Angeles Center For Law And Justice
08.2021 - 05.2022
Interim Assistant Program Director
New Alternatives Inc.
08.2021 - 04.2022
Case Manager
New Alternatives Inc.
05.2019 - Current
School Liaison
New Alternatives Inc.
06.2017 - 01.2021
Child Care Worker
New Alternatives Inc.
05.2016 - 06.2017
Masters of Social Work - Advanced Generalist
Arizona State University
Bachelor of Science - Human Services
California State University of Fullerton
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