Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonya Williams

Buffalo,NY

Summary

Proven leader in fast-paced culinary and customer service settings, notably at Frankos Pizzeria, where I streamlined food prep processes, enhancing kitchen efficiency. Expert in food safety and sanitation practices, I also excel in fostering team collaboration and customer satisfaction. Achieved a significant increase in repeat business through exceptional service and effective problem-solving skills.

Overview

14
14
years of professional experience

Work History

Head Prep Cook

Frankos Pizzeria
06.2022 - 07.2024
  • Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving techniques.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Expedited orders efficiently during busy periods, ensuring accurate plating and prompt delivery to tables.
  • Enhanced teamwork in the kitchen by fostering strong communication and collaboration among staff members.
  • Managed food storage areas properly to maintain freshness and prevent cross-contamination between raw and cooked items.
  • Mentored junior staff members by sharing knowledge and expertise in food preparation, helping them advance their skills and careers.
  • Coordinated with catering team to prepare large-scale meals for special events without compromising quality or timeliness.
  • Contributed to a positive work environment by maintaining professionalism under pressure during peak hours.

Cashier Team Lead, Cook

Taco Bell
02.2020 - 11.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.

Head Cashier, Cook

Hooligan's Mexican Restaurant
04.2019 - 03.2021
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Head Cashier

A Plus Convenient Store
10.2017 - 03.2020
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Assisted customers by answering questions and fulfilling requests.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Educated employees on register use, merchandising, and customer service.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

CSR /Debt Collector

Cash Connection Debt Solutions
01.2014 - 03.2018
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.

CSR

CBSI Solutions
03.2010 - 09.2016
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Responded to customer requests for products, services, and company information.

CSR/Point Caller

Debt Soluttion Services
02.2011 - 09.2013
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.

Education

High School Diploma -

Kensington High School
Buffalo, NY
06.1988

Skills

  • Food Preparation
  • Knife Skills
  • Food Safety Regulations
  • Cooking techniques
  • Food presentation
  • Sanitation Practices
  • Food Storage

Timeline

Head Prep Cook

Frankos Pizzeria
06.2022 - 07.2024

Cashier Team Lead, Cook

Taco Bell
02.2020 - 11.2021

Head Cashier, Cook

Hooligan's Mexican Restaurant
04.2019 - 03.2021

Head Cashier

A Plus Convenient Store
10.2017 - 03.2020

CSR /Debt Collector

Cash Connection Debt Solutions
01.2014 - 03.2018

CSR/Point Caller

Debt Soluttion Services
02.2011 - 09.2013

CSR

CBSI Solutions
03.2010 - 09.2016

High School Diploma -

Kensington High School

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Sonya Williams