Summary
Overview
Work History
Education
Skills
Timeline
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Waltavion Gordon

West Palm Beach,FL

Summary

Proven to excel in fast-paced environments, I leveraged route optimization and strong communication skills at UPS to enhance delivery efficiency and customer satisfaction. My adaptability and teamwork significantly contributed to achieving and surpassing daily targets, showcasing a commitment to excellence and reliability.

Transportation professional dedicated to delivering packages on time and in perfect condition. Offering excellent interpersonal and time management skills.

Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.

Experienced with efficient route planning and delivery execution. Utilizes effective communication to ensure customer satisfaction and timely deliveries. Track record of maintaining safety standards and handling packages with care.

Professional delivery expert prepared to excel in fast-paced environments. Proven track record of meeting delivery schedules and maintaining customer satisfaction. Known for effective teamwork and adaptability to changing demands. Reliable navigation and time management skills ensure smooth operations.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Recent graduate with foundational knowledge in Area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

2
2
years of professional experience
2025
2025
years of post-secondary education

Work History

Delivery Rider

UPS
09.2023 - 12.2023
  • Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
  • Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
  • Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
  • Collaborated with team members to coordinate delivery schedules and meet daily targets efficiently.
  • Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
  • Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.
  • Streamlined order processing by verifying details with dispatchers before initiating deliveries.
  • Stayed updated on company policies, procedures, and promotions to assist customers with any inquiries effectively.
  • Assisted in training new delivery riders by sharing best practices and offering support when needed.
  • Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience.
  • Handled cash transactions accurately while collecting payments upon delivery completion.
  • Maintained accurate records of deliveries, including signatures, time stamps, and addresses, to ensure proper tracking and documentation.
  • Balanced multiple delivery assignments simultaneously, prioritizing tasks based on urgency and importance to meet deadlines consistently.
  • Performed routine maintenance checks on the vehicle to ensure optimal performance during deliveries.
  • Established strong relationships with local merchants to facilitate seamless pickups and prioritize orders accordingly.
  • Managed inventory levels in storage areas by organizing stock effectively for efficient retrieval during pickup times.
  • Contributed to increased company revenue by upselling additional products or services whenever possible during interactions with clients.
  • Expanded client base through word-of-mouth recommendations resulting from excellent customer service provided during deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Verified accuracy of all deliveries against order forms.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Delivered goods and products to customer on time and in excellent condition.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Minimized liability by consistently following road rules when driving.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.

Sales Associate

Walmart
05.2023 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to build rapport and loyalty.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Wrapped, boxed and weighed bakery department products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.

Construction Worker

Flagger Force Traffic Control Services
12.2022 - 03.2023
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Assisted with basic carpentry work such as installing wooden floors and crown molding.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Operated power equipment to move materials and promote job efficiency.
  • Assisted with successful, time-sensitive renovations of various structures.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
  • Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
  • Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
  • Enhanced project efficiency by coordinating with team members and managing resources effectively.

Shift Leader

Resturant Associates
08.2021 - 12.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

N/A -

Believers Academy
West Palm Beach, FL

Skills

  • Strong communication skills
  • techniques
  • GPS and route planning
  • Teamwork and collaboration
  • skills
  • GPS navigation
  • Clean driving record
  • Route management
  • Dependable and reliable
  • Positive attitude
  • Delivery scheduling
  • Safe driving
  • Problem-solving
  • Stocking and inventory
  • Load balancing
  • Time management
  • Traffic rules compliance

Timeline

Delivery Rider

UPS
09.2023 - 12.2023

Sales Associate

Walmart
05.2023 - 07.2023

Construction Worker

Flagger Force Traffic Control Services
12.2022 - 03.2023

Shift Leader

Resturant Associates
08.2021 - 12.2021

N/A -

Believers Academy

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Waltavion Gordon