JOAN PENA
Forest Hills,USA
Summary
Organized and dependable Security Guard successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Security Guard
Hilton Midtown Hotel
05.2017 - Current
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
- Reported irregularities such as fire and safety hazards to maintenance
- Secured personal and company goods against robbery, vandalism and illegal entry
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Responded quickly to emergency situations to assess and deflect issues
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
- Checked and verified photo identification prior to granting facility access
- Permitted entry with escort for approved persons into secure locations
- Oversaw entry and exit of up to [Number] employees and visitors daily
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
Security Dispatcher and Officer
Waldorf Astoria
08.2014 - Current
- Dispatched officers to perform investigations while handling all guest and employee calls directed to the security department
- Logged all events into MsShift program
- Conducted patrols of the building on a daily basis and secured the building
- Conducted thorough loss prevention and guest/team member investigations including writing detailed reports to document the event
- Partnered with NYPD and Secret service to assist in VIP guest movements and executive protection
- Provided access to guest rooms for lock outs and assisted locksmith with their safe jobs
BNP Paribas
01.2010 - 01.2014
- Overlooked the North America branches of the banks security system
- Controlled access to branches
- Monitored CCTV system
- Reported all discrepancy on any security issues
- Dealt with all corporate staff in a professional manner and environment
Peninsula
- Maintained security reports and records
- Logged any incident that occur
- Responded to emergency situations quickly and called in medical personnel if necessary
- Conducted external patrols to prevent theft and unauthorized entry into the property
- Assisted with all lost & found inquiries
Education
LaGuardia Community College of The City University of New York
Long Island City, NY01.2002
High school or equivalent -
Newtown high school
01.2000
Skills
- New York State Security Guard License
- Certified Fire Guard
- CPR/AED Certification
- TIPS training and certification
- Certified Hi-Rise/ Hotel Z50
- Basic life support understanding
- Information intake
- Customer service
- Organization and Time management
- Self-motivated professional
- Data management
- Computer skills
- Good telephone etiquette
- Multitasking abilities
- Cultural awareness
- Microsoft Office
- Interpersonal Communication
Certification
- New York State Security Guard License
- Certified Fire Guard
- CPR/AED Certification (American Heart Association)
- TIPS training and certification
- Certified Hi-Rise/ Hotel Z50
Timeline
Security Guard
Hilton Midtown Hotel
05.2017 - Current
Security Dispatcher and Officer
Waldorf Astoria
08.2014 - Current
BNP Paribas
01.2010 - 01.2014
High school or equivalent -
Newtown high school
Peninsula
LaGuardia Community College of The City University of New York
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