Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tameka Williams

Phenix City

Summary

A motivated personable Financial Assistant Manager with over 25 years of experienced with managing complex financial operations and maintaining accurate financial records. Utilizes analytical skills to improve financial performance and ensure regulatory compliance. Track record of effective team collaboration and achieving strategic financial goals. A humble sense of compassion for people that allows me to effortlessly provide excellent leadership and customer service to those in need.

Overview

17
17
years of professional experience

Work History

Assistant Manager

Regional Finance
02.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.

Senior Assistant Manager

Security Finance, Financial Services
01.2010 - 02.2023
  • Led a team of junior assistants, ensuring efficient task completion and professional development.
  • Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
  • Mentored junior staff members to enhance their skills, promoting growth within the company.
  • Monitor accounts payable statements, contact customers with overdue accounts to collect payments as well as negotiated a payment plan.
  • Increased team productivity by implementing streamlined processes and procedures.

Customer Service Representative

Greene Finance
08.2008 - 01.2010
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Processed payments and applied to customer balances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Used skip tracing and other techniques to locate debtors.
  • Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.
  • Improved operational continuity during staff absences or schedule changes by willingly taking on additional responsibilities when needed.

Education

High School Diploma -

Jordan Vocational High School
Columbus, GA
06-1999

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Strong communication skills
  • Detailed Oriented
  • Staff supervision

Timeline

Assistant Manager

Regional Finance
02.2023 - Current

Senior Assistant Manager

Security Finance, Financial Services
01.2010 - 02.2023

Customer Service Representative

Greene Finance
08.2008 - 01.2010

High School Diploma -

Jordan Vocational High School

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