Margarita Torres
Medical secretary
Clermont,FL
Summary
Dynamic Medical Office Secretary with a proven track record at the University of Rochester, Strong Memorial Hospital. Expert in insurance verification and patient scheduling, enhancing office efficiency and patient satisfaction. Recognized for maintaining confidentiality and delivering exceptional customer service, contributing to high patient retention rates. Proficient in ICD-10 coding and healthcare compliance.
Experienced with medical office administration, supporting patient care and office efficiency. Utilizes strong organizational and communication skills to manage scheduling and records. Track record of facilitating seamless front-office operations and maintaining patient-focused environment.
Professional with experience in medical office administration, prepared for this role. Expertise in managing patient records, scheduling appointments, and ensuring smooth office operations. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in communication and organization.
Qualified medical secretary with strong background in managing medical office operations and enhancing patient care workflows. Proven track record in streamlining administrative tasks and improving efficiency within fast-paced healthcare environment. Demonstrated expertise in patient scheduling and records management, showcasing excellent organizational and multitasking skills.
Overview
30
30
years of professional experience
Work History
Medical Office Secretary
University of Rochester, Strong Memorial Hospital
07.1997 - 06.2017
- Verified insurance benefits or eligibility and documented in Epic
- Organized patient files and records, ensuring easy access for healthcare providers when needed.
- Contributed to seamless office workflow by coordinating schedules, meetings, and events for medical staff.
- Managed inventory levels of office supplies and medical materials, preventing stock shortages or excesses that could impact daily operations.
- Assisted with billing procedures to ensure timely payment from patients or insurance companies.
- Played a crucial role in achieving high levels of patient retention by consistently delivering top-notch customer service experiences.
- Communicated with outside facilities for scheduling tests.
- Reduced patient wait times by prioritizing tasks and delegating responsibilities to other staff members.
- Facilitated smooth clinical operations by maintaining clean exam rooms stocked with necessary supplies for each procedure type.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines.
- Provided excellent customer service while answering phone calls and assisting visitors at the front desk area.
Education
General Studies
Benjamin Franklin High School
950 Norton Street Rochester New York 1462105-1978
Skills
- Telephone customer support
- Maintaining confidentiality
- ICD-10 coding
- Medicare/Medicaid
- Patient scheduling
- Insurance verification
- HIPAA
- Appointment management
- Medical terminology
- Healthcare compliance
- Provider relations
Accomplishments
- Supervised team of 8 secretarial staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Medical Office Secretary
University of Rochester, Strong Memorial Hospital
07.1997 - 06.2017
General Studies
Benjamin Franklin High School
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