CHARLOTTE STEPHENS
CNA
Kankakee,IL
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience, personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients, and family to provide continuous top-quality care and education. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CNA/VNAC
Manteno Veterans Home
08.2025 - Current
- Provided compassionate patient care, ensuring comfort and dignity during daily activities.
- Assisted medical staff with patient assessments and vital sign monitoring.
- Implemented effective communication strategies to enhance patient understanding of care plans.
- Trained new nursing assistants on best practices for patient support and safety protocols.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Upheld infection control and prevention policies across different patient-facing areas.
CNA
Riverside Miller Rehabilitation
10.2023 - 08.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Followed directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Stock Supervisor
LashJunkie Beauty LLC
04.2018 - 03.2024
- Supervised inventory management processes, ensuring compliance with company standards and procedures.
- Trained and mentored staff on operational best practices and safety protocols.
- Coordinated stock replenishment to optimize product availability and reduce shortages.
- Analyzed inventory data to identify trends and improve stock rotation efficiency.
- Conducted regular performance reviews for staff members, offering constructive feedback and setting goals for improvement where necessary.
- Assisted in the development of standard operating procedures for warehouse processes, contributing to overall operational efficiency.
- Implemented workflow improvements that enhanced team productivity and accuracy in order fulfillment.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Developed standard operating procedures for team to follow and maintained records of activities.
Security Supervisor
Private Duty
01.2020 - 10.2023
- Supervised security team, ensuring adherence to protocols and policies.
- Conducted regular safety audits, identifying areas for improvement in procedures.
- Coordinated training programs for new security personnel, enhancing team readiness.
- Developed incident response plans, fostering quick reaction to emergencies.
- Collaborated with management to develop security policies and procedures.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
- Developed strong relationships with local law enforcement agencies, which aided in quick responses to incidents.
- Improved security team's situational awareness by integrating real-time incident reporting tools.
- Developed and enforced emergency response plans, preparing team for various security scenarios.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Evaluated security systems and procedures to identify areas for improvement.
Mental Health Technician 2
Shapiro Developmental Center
07.2014 - 05.2022
- Cared for residents in the assisted living facility and delivered high-quality support to meet needs
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Oversaw and maintained patients' rooms, group living areas and nurse stations
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson’s disease, and muscular dystrophy
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Facilitated personal hygiene management, feeding, and ambulation
- Monitored patient specimen samples and test results to effectively alert the supervisor of potentially unhealthy changes
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
- Provided care to patients throughout the lifespan with consideration of aging processes, human development stages, and culture
Certified Nursing Assistant
Citadel Nursing Facility
05.2015 - 08.2016
- Cared for residents in the assisted living facilities and delivered high-quality support to meet needs
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Oversaw and maintained patients' rooms, group living areas and nurse stations
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson’s disease, and muscular dystrophy
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Facilitated personal hygiene management, feeding and ambulation
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages, and culture
- Transported patients between rooms and appointments or testing locations
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information
Education
Nurssing Assistant
Northwestern Iowa Community College
Dubuque, IA10-2009
High School Diploma - undefined
Percy L Julian
Chicago, IL06.2005
Skills
- Tube feedings and medications familiarity
- Transporting patients
- Wound care specialist
- Feeding assistance expert
- Patient-focused care
- Dementia and Alzheimer’s knowledge
- Supporting Personal needs
- Recording Vital Signs
- Responding to emergencies
- Patient Relations
- Documenting Behaviors
- Companionship and Emotional Support
- Patient Care
- Bathing
- Direct Patient Care
- Inpatient care
- Compassionate caregiver
- Efficient and reliable team player
- Compassion and empathy
Certification
- CPCT/A - Patient Care Technician/Assistant
- CNA - Certified Nurse Assistant
Timeline
CNA/VNAC
Manteno Veterans Home
08.2025 - Current
CNA
Riverside Miller Rehabilitation
10.2023 - 08.2024
Security Supervisor
Private Duty
01.2020 - 10.2023
Stock Supervisor
LashJunkie Beauty LLC
04.2018 - 03.2024
Certified Nursing Assistant
Citadel Nursing Facility
05.2015 - 08.2016
Mental Health Technician 2
Shapiro Developmental Center
07.2014 - 05.2022
High School Diploma - undefined
Percy L Julian
Nurssing Assistant
Northwestern Iowa Community College