Emely Viera
Pembroke Pines,Fl
Summary
Receptionist/Administrative Assistant with strong communication skills and over four years of experience in visitor management, call handling, and clerical support, adept at maintaining accurate records and enhancing customer relations.
Overview
6
6
years of professional experience
Work History
Receptionist/Administrative Assistant
Demetech Corp
07.2023 - Current
- Logged 100+ clients monthly, boosting satisfaction scores by 20% and ensuring a positive first impression.
- Enhanced sign-in/out systems, boosting efficiency by 30% while accurately logging 100+ visitors monthly to ensure security compliance.
- Facilitated 50+ daily calls, enhancing team response times by 20% through accurate direction to team members.
- Efficiently managed logistics of sending and receiving over 500 mail items weekly, ensuring timely delivery and organization.
- Enhanced office efficiency by managing clerical tasks, including processing 100+ documents weekly and maintaining accurate service logs.
Police Dispatcher
Bay Harbor Police Department
03.2023 - 05.2023
- Managed 150+ emergency and non-emergency calls daily, effectively assessing caller needs to prioritize urgent responses.
- Streamlined entry and updates of service calls in CAD system, processing over 150 calls per shift with 98% accuracy.
- Efficiently managed data entry and retrieval for 100+ records across local, state, and national databases on wanted persons and stolen vehicles.
Lab Assistant
Clinical Pharmacology of Miami
12.2020 - 01.2023
- Oversaw the accurate tracking of 200+ samples, improving project efficiency by 15% through meticulous documentation.
- Coordinated the timely processing of over 500 plasma units for clinical trials, enhancing research efficiency.
- Safely prepared and shipped over 200 biohazard samples to sponsor facilities, ensuring compliance with all regulations.
- Developed and submitted over 200 requisitions for patient safety labs, improving turnaround time by 30%.
Office Assistant/Receptionist
Southeastern Food Supplies
02.2020 - 08.2020
- Welcomed over 150 office visitors monthly, enhancing visitor experience by efficiently notifying staff of appointment arrivals.
- Developed and implemented filing systems that enhanced document organization, increasing retrieval efficiency by 30%.
- Streamlined filing operations by managing over 200 documents daily, enhancing organizational efficiency.
- Streamlined management of 50+ daily customer communications, boosting response efficiency by 25% and enhancing satisfaction.
Receptionist
The Nail Garden
09.2019 - 02.2020
- Coordinated 100+ client appointments, ensuring accurate records and enhancing communication for improved satisfaction.
- Successfully resolved 95% of customer inquiries, enhancing satisfaction ratings by 20%.
- Cultivated a vibrant online community, engaging over 500 users monthly, which increased customer retention by 20%.
Education
High school diploma -
American senior high school
Some College (No Degree) -
Miami Dade College
Miami, FLSkills
- Customer Service
- Communication skills
- Time Management
- Microsoft Office
- Documentation Review
- Multi-line Phone Systems
- Scheduling and Calendar Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Receptionist/Administrative Assistant
Demetech Corp
07.2023 - Current
Police Dispatcher
Bay Harbor Police Department
03.2023 - 05.2023
Lab Assistant
Clinical Pharmacology of Miami
12.2020 - 01.2023
Office Assistant/Receptionist
Southeastern Food Supplies
02.2020 - 08.2020
Receptionist
The Nail Garden
09.2019 - 02.2020
High school diploma -
American senior high school
Some College (No Degree) -
Miami Dade College