Liliana Couture
Irvine,USA
Summary
Current undergraduate student in Business and Marketing. Experienced in customer service and team collaboration. Worked as a Sales Associate at Adidas and Foot Locker. Motivated and reliable, worked at McDonald's for 2 years. Dedicated to creating well-structured and efficient environments for both customers and employees. Passionate about managing multiple tasks with a positive attitude. Skilled in communication, order processing, and maintaining cleanliness and quality standards. Great experience with children and providing educational activities. Readiness to take on added responsibilities to meet team objectives. Strong in problem-solving and great willingness to meet sales goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Adidas
07.2024 - 09.2024
- Greeted and advised customers on products, specializing in sneakers and soccer apparel
- Great knowledge about products being sold
- Worked as a team to ensure good service to customers
- Organized inventory and cycle counts
- Ensured the environment was safe for employees and customers
- Consistently flexible with scheduling
- Reliably filling in for coworkers when they were unable to work
- Organized racks and shelves to maintain store visual appeal, engage customers, and promoted specific shoes.
Sales Associate
Foot Locker
06.2022 - 08.2023
- Greeted and advised customers on products, specializing in sneakers and sports clothing
- Built relationships with customers to encourage repeat business.
- Great knowledge about products being sold
- Worked as a team to ensure good service to customers
- Organized inventory and cycle counts
- Ensured the environment was safe for employees and customers
- Consistently flexible with scheduling
- Reliably filling in for coworkers when they were unable to work
Crew Member
McDonald's
03.2020 - 01.2022
- Greeted customers and recommended menu items
- Took orders, prepared meals, and collected payments
- Worked as a team to ensure fast customer service
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured cleanliness of tables and food equipment
- Always on time to work and ready to help coworkers
- Organized and restocked supplies to support team productivity
- Quickly addressing and resolving complaints
Education
High School Diploma -
Portola High School
Irvine, CA06.2023
Marketing
Concordia University
Skills
- Bilingual English & French
- Understands Spanish very well
- Teamwork & Reliable
- Sociable & Positive
- Customer Service oriented
- Sales strategies
- Merchandising knowledge
- Organization
Certification
- Driver's License
- Food Handler certificate
- Red Cross Babysitter Certificate
Languages
English: Native / Bilingual
French: Native / Bilingual
Spanish: Professional
Timeline
Sales Associate
Adidas
07.2024 - 09.2024
Sales Associate
Foot Locker
06.2022 - 08.2023
Crew Member
McDonald's
03.2020 - 01.2022
High School Diploma -
Portola High School
Marketing
Concordia University
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