Ashlei Christie
Glen Saint Mary,FL
Summary
Skilled Human Service Worker with extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results.
Overview
12
12
years of professional experience
Work History
Human Service Worker
Northeast Florida State Hospital
12.2020 - Current
- Enhanced client satisfaction by providing timely and effective case management services.
- Maintained accurate and up-to-date client records, ensuring confidentiality and compliance with regulations.
- Assisted clinical staff with crisis intervention strategies, ensuring a safe and supportive environment for patients.
- Enhanced patient recovery by implementing individualized treatment plans and monitoring progress.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
Assistant Manager
Circle K
10.2016 - 02.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Sales Associate
Goody's
12.2013 - 03.2016
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
Member Service Associate
YMCA
03.2013 - 11.2013
- Enhanced member satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Managed member accounts, ensuring accurate record-keeping and prompt assistance with any issues.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with team members to develop strategies for improving overall member experience.
Retail Sales Associate
Kohls
10.2012 - 02.2013
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained clean and organized store environment, enhancing overall shopping experience for customers.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
High School Diploma -
Baker County High School
Glen St. Mary06.2012
Skills
- Time Management
- Punctuality
- Behavior Management
- De-Escalation Techniques
- Staff Supervision
- Client Advocacy
- Cultural Competency
References
- Sierra Sanders
Family Friend
(904)429-8852
- Joseph Nasworthy
(904)955-7664
- Tina Whaley
Personal Acquaintance
(904)254-7898
Timeline
Human Service Worker
Northeast Florida State Hospital
12.2020 - Current
Assistant Manager
Circle K
10.2016 - 02.2020
Sales Associate
Goody's
12.2013 - 03.2016
Member Service Associate
YMCA
03.2013 - 11.2013
Retail Sales Associate
Kohls
10.2012 - 02.2013
High School Diploma -
Baker County High School
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