Crystal Hill
Tupelo,MS
Summary
Accomplished educator with a proven track record at Mississippi Action For Progress, INC., excelling in lesson planning and parent-teacher communication. Enhanced student engagement through innovative teaching methods and critical thinking. Successfully implemented behavior management strategies in and out of the classroom. Experienced with educational support, fostering positive student interactions and aiding in lesson delivery. Utilizes effective communication to facilitate learning and support classroom management.
Overview
16
16
years of professional experience
Work History
Shift Leader
Jimmy's Seaside Burger And Wings
11.2025 - Current
- Supervised daily operations to ensure efficient workflow and high service standards.
- Trained and mentored team members on customer service best practices and menu knowledge.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
- Coordinated staff schedules to optimize labor resources during peak business hours.
- Monitored inventory levels, reducing waste through effective stock management practices.
- Resolved customer complaints promptly, maintaining high satisfaction ratings in service delivery.
Owner/Operator
Chosen Ones Learning Academy, LLC
01.2017 - Current
- Managed daily operations, ensuring compliance with state licensing regulations and safety standards.
- Supervised staff, fostering a collaborative environment that improved team performance and communication.
- Developed and implemented age-appropriate educational programs enhancing children's cognitive and social skills.
- Established relationships with parents, providing regular updates on child development and addressing concerns.
- Streamlined enrollment processes, improving efficiency and enhancing customer satisfaction for families seeking childcare services.
- Modernized instructional plans and educational approaches to enhance student learning.
- Observed and assessed classroom activities to verify conformity with quality standards.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
Assistant Teacher
Mississippi Action For Progress, INC.
08.2020 - 10.2025
- Developed engaging lesson plans to enhance student understanding and participation.
- Implemented differentiated instruction techniques to meet diverse learning needs.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Developed and implemented classroom routines to address varying student needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Center Director
Wishing Wells Learning Center
01.2022 - 03.2024
- Developed and implemented curriculum enhancements to improve educational outcomes for students.
- Led staff training initiatives to foster professional development and enhance teaching methodologies.
- Managed daily operations, ensuring compliance with licensing regulations and safety standards.
- Cultivated strong community partnerships to expand resources and support for families and children.
- Developed and implemented age-appropriate curriculum enhancing child development and learning outcomes.
- Managed daily operations ensuring compliance with licensing regulations and safety standards.
- Supervised staff performance, providing mentorship and fostering professional growth within the team.
- Led team meetings to strategize initiatives that enhance program quality and staff collaboration.
- Coordinated special events such as holiday celebrations or parent-teacher conferences, fostering community engagement among families in the program.
- Maintained accurate record-keeping systems to track student progress, attendance, health information, and other pertinent data efficiently.
- Oversaw compliance with state licensing regulations, maintaining up-to-date knowledge of requirements and addressing any areas needing improvement promptly.
- Developed comprehensive staff training programs, improving employee skills and increasing overall quality of care provided.
Reach Truck Operator
Ashley Furniture Warehouse
04.2019 - 08.2021
- Operated reach truck to efficiently transport materials within warehouse environment.
- Conducted regular inspections of equipment to ensure compliance with safety regulations.
- Trained new operators on safe handling and operation of reach trucks.
- Monitored inventory levels and reported discrepancies to management for resolution.
- Collaborated with team members to streamline loading and unloading processes.
- Implemented best practices for maximizing space utilization in storage areas.
- Assisted in maintaining cleanliness and organization of work areas to enhance productivity.
Shift Manager
McDonald's Restaurant
10.2009 - 02.2015
- Managed daily operations, ensuring adherence to safety protocols and efficiency standards.
- Supervised team performance, providing coaching and mentorship to enhance skills and productivity.
- Implemented process improvements that streamlined workflows and reduced operational downtime.
- Conducted staff training sessions, fostering a culture of continuous improvement and teamwork.
- Supervised daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on customer service excellence and operational procedures.
- Managed inventory levels, optimizing stock rotation and minimizing waste.
- Resolved customer complaints promptly, improving overall dining experience and satisfaction.
- Implemented employee scheduling to enhance labor efficiency and meet peak service demands.
- Cross-trained crew members on different duties to increase coverage.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
Education
Associate of Applied Science - Early Childhood Education
Itawamba Community College
Tupelo05-2017
Skills
- Parent-teacher communication
- Behavior management
- Oral communication
- Lesson planning
- Classroom management
- Relationship building
- Critical thinking
Timeline
Shift Leader
Jimmy's Seaside Burger And Wings
11.2025 - Current
Center Director
Wishing Wells Learning Center
01.2022 - 03.2024
Assistant Teacher
Mississippi Action For Progress, INC.
08.2020 - 10.2025
Reach Truck Operator
Ashley Furniture Warehouse
04.2019 - 08.2021
Owner/Operator
Chosen Ones Learning Academy, LLC
01.2017 - Current
Shift Manager
McDonald's Restaurant
10.2009 - 02.2015
Associate of Applied Science - Early Childhood Education
Itawamba Community College