Summary
Work History
Education
Skills
Languages
Timeline
Generic

Donna Barona

Queens,NY

Summary

Healthcare operations, program, and project coordination professional with over ten years of experience supporting home care, nonprofit, and corporate healthcare environments. Known for bridging front-facing service delivery with backend operational accuracy, compliance, and data integrity. Proven ability to support multidisciplinary teams, manage complex workflows, and maintain continuity of care in fast-paced, mission-driven organizations.

Work History

Program Administrative Coordinator (Temporary)

NADAP
Brooklyn, NY
2025 - 2025
  • Provided comprehensive administrative and front-of-house support to the Career Compass workforce development program serving public assistance populations.
  • Managed client check-in/check-out processes, attendance tracking, and engagement reporting in accordance with program requirements.
  • Collected, reviewed, and maintained participant timekeeping documentation in electronic and hard-copy formats.
  • Assisted the Business Manager with data analysis, reconciliations, and reporting accuracy.
  • Supported orientation facilitators with assessment administration and scoring (TABE/SABE).
  • Maintained orderly waiting areas, addressed client concerns, and escalated security-related issues as needed.
  • Assisted with MetroCard distribution, document scanning, copying, and daily operational logistics.
  • Managed scheduling and logistics for meetings, ensuring efficiency in resource allocation and time management.

Assistant Administrator

VIP Home Care
2024 - 2025
  • Assisted in managing client scheduling and coordinating care services for optimal efficiency.
  • Implemented filing systems to enhance document retrieval and improve office organization.
  • Design and implement onboarding and in-service training programs for clinical and administrative staff.
  • Facilitated communication between clients, caregivers, and healthcare professionals to ensure quality service delivery.
  • Developed training materials for new staff, promoting adherence to company protocols and best practices.
  • Support recruitment, onboarding, and ongoing professional development of staff.
  • Calculated hours and submitted payroll to achieve timely distribution of funds for 15-person team.

Healthcare Project Coordinator (Temporary)

Progyny
2023 - 2024
  • Supported healthcare project operations by managing high-volume data entry, validation, and reconciliation across internal systems in compliance with HIPAA and internal quality standards.
  • Partnered with cross-functional teams to ensure workflow continuity, improve communication, and streamline operational processes.
  • Coordinated project timelines, milestones, and deliverables to support alignment with organizational objectives.
  • Managed project documentation to ensure accuracy, accessibility, and readiness for audits, reporting, and continuous improvement initiatives.

Intake Manager

Allure Home Care
2022 - 2024
  • Facilitated intake process, ensuring accurate data collection and documentation.
  • Coordinated with healthcare providers to streamline patient onboarding procedures.
  • Developed training materials for new team members on intake protocols.
  • Implemented quality assurance measures to enhance accuracy of data entry.
  • Led community outreach events and onboarding initiatives to expand agency visibility.
  • Led intake process improvements, enhancing efficiency and client satisfaction.

Business Development and Intake Manager

New York Health Care Inc
2019 - 2022
  • Analyzed patient feedback to improve intake service delivery, operational efficiency, and patient experience.
  • Supervised and supported intake staff, providing guidance on workflow challenges, scheduling, and coverage-related issues.
  • Optimized intake scheduling systems to reduce patient wait times and improve throughput.
  • Led multidisciplinary teams in outreach, training, and referral development strategies aligned with organizational goals.
  • Developed and maintained CRM systems supporting 100+ referral partners while coordinating intake and authorization workflows to ensure coverage compliance and timely service initiation.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Developed strategic partnerships to enhance market presence and drive revenue growth.


Intake Manager

VIP Home Care
2018 - 2020
  • Streamlined intake processes to enhance efficiency and improve client satisfaction.
  • Developed training materials and conducted sessions for new staff on intake protocols.
  • Oversaw case management system ensuring data accuracy and compliance with regulations.
  • Collaborated with healthcare professionals to assess client needs and develop care plans.
  • Led intake processes, ensuring compliance with regulatory standards and best practices.
  • Mentored team members, enhancing skills in client assessment and service coordination.
  • Developed training programs for staff, improving knowledge of compliance and best practices in care management.

Senior Coordinating Supervisor

Caring Professionals
2015 - 2018
  • Coordinated daily operations for efficient service delivery and client satisfaction.
  • Optimized scheduling and staffing for resource allocation and performance.
  • Developed training materials and workshops to enhance team skills.
  • Implemented process improvements to increase efficiency and reduce delays.
  • Managed care coordination and scheduling for over 250 clients.
    Supervised administrative staff and supported Medicaid eligibility processes.

Education

Bachelor of Science - Nursing

Plaza College
NY
01-2027

Associate of Applied Science - Health Sciences

Plaza College
NY
2023

Skills

  • Training Development & Delivery
  • Healthcare Operations Management
  • Regulatory Compliance (HIPAA, CMS)
  • Staff & Patient Onboarding and Development
  • CRM & EMR Systems Management (Salesforce, HHAeXchange, EPIC, Bolt, Credible, SEAMS, Zendesk)
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Cross-Functional Team Collaboration
  • Bilingual Communication (English & Spanish)Training Development & Delivery
  • Healthcare Operations Management
  • Regulatory Compliance (HIPAA, CMS)
  • Staff & Patient Onboarding and Development
  • CRM & EMR Systems Management (Salesforce, HHAeXchange, EPIC, Bolt, Credible, SEAMS, Zendesk)
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Cross-Functional Team Collaboration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Program Administrative Coordinator (Temporary)

NADAP
2025 - 2025

Assistant Administrator

VIP Home Care
2024 - 2025

Healthcare Project Coordinator (Temporary)

Progyny
2023 - 2024

Intake Manager

Allure Home Care
2022 - 2024

Business Development and Intake Manager

New York Health Care Inc
2019 - 2022

Intake Manager

VIP Home Care
2018 - 2020

Senior Coordinating Supervisor

Caring Professionals
2015 - 2018

Bachelor of Science - Nursing

Plaza College

Associate of Applied Science - Health Sciences

Plaza College

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