Emily Steinhofer
Marcellus,MI
Summary
Knowledgeable about food safety, cleaning and sanitation requirements. Organized and diligent with excellent listening and communication skills. Service-oriented team player skilled in preparing dining areas, handling food and making deliveries to guests. Strong time management skills to work with little direction to complete daily tasks. Reliable Food Service Worker bringing four years of experience in food preparation and customer service. Took orders and made food quickly. Knowledgeable and experienced in food handling procedures. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
6
6
years of professional experience
Work History
School Custodian
Mattawan Consolidated School
Mattawan, MI
06.2022 - Current
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Discarded cardboard boxes and trash in compactors and balers.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Moved equipment and furniture to thoroughly clean space.
- Checked and stocked inventory throughout facility to meet expected demands.
- Performed landscaping tasks and removed litter to maintain grounds.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintained accountability for building keys, master keys and access cards.
- Set up and removed furniture, equipment and supplies required for meetings and special events.
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
- Notified building managers about needed repairs to maintain public safety.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Serviced, cleaned and restocked restrooms.
- Dusted furniture, machines or equipment.
- Kept business entrances clean, tidy and professional in appearance.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Monitored building security and safety by locking doors or avoiding hazards.
- Followed company uniform, performance and security policies with every job.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Stripped, sealed and polished floors.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Followed safety processes for all manual and electric cleaning equipment.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Completed routine maintenance checks, notifying management of needed repairs.
- Steam-cleaned or shampooed carpets.
- Notified managers of repair needs or additions to building operating systems.
- Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
Shift Manager
Noodles & Company
Mishawaka, IN
06.2019 - 06.2021
- Upheld company standards and compliance requirements for operations and cleanliness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Directed employees through daily routines.
- Handled any customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Managed inventory and ordered new products when inventory was running low.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Answered customer inquiries in regard to nutritional information and menu offerings.
- Cross-trained in every store role to maximize operational knowledge.
Pretzel Maker
Bens Pretzels
Mishawaka, IN
06.2018 - 06.2019
- Visually inspected orders prepared by coworkers to verify accuracy against order tickets and correct errors.
- Used standard recipes to mix food batches.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served drinks and prepared specialty beverages.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Provided exceptional service that reflected restaurant standards and core values.
- Processed payments on cash register and counted back bills and change to patrons.
- Assembled and served meals according to specific guest requirements.
- Counted cash drawer at end of shift and prepared bank deposits.
- Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
- Portioned and packaged take-out foods for customers.
- Prepared bills for customers with accuracy and speed, handling payments rapidly to enable increased table turns.
- Packaged and verified contents of orders to increase satisfaction.
- Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
- Brewed coffee and tea, made specialty beverages and kept soda machine working correctly.
- Documented orders in POS terminal, collected payments and made accurate change for cash transactions.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Scrubbed equipment, tables and encounters to meet cleanliness standards.
- Maintained safe food handling practices to prevent germ spread.
- Answered questions about menus, giving guests list of items included in dishes when asked.
Education
High School Diploma -
Clay High School
South Bend, IN06.2018
Secondary Education
Indiana University South Bend
South Bend, INSkills
- Team development
- Training and mentoring
- Issue and conflict resolution
- Communication
- Work ethic
- Multitasking
- Active listening
- Conflict resolution
- Safe Chemical Disposal
- Preventive Maintenance
- Equipment Repair
- Facility Maintenance
- Mixing Cleaning Chemical
- Janitorial Equipment Familiarity
- Heavy Lifting
- Inventory Management
- Facility Opening and Closing
- Attention to Detail
- Cleaning and Sanitizing
- Accident and Injury Prevention
- Snow Removal
- Leaf Blowing
- Productivity and Time Management
- Maintaining Building Security
- Communication and Interpersonal Skills
- Industrial Equipment Operation
- Positive Team Player
- Facility and Site Cleaning
- Trash Collection and Removal
- Safety Standards and Protocols
- Facilities Inspection
- Multitasking and Prioritization
- Supply Inventory Management
- Room Setup and Breakdown
- Customer Service
- Team Collaboration
- Problem-Solving
- Upholstery Cleaning
- Timely Paperwork Completion
- Damage Reporting
- Minor Repairs
- Clean Driving Record
references
Stephanie Pickens
574-261-0151
Noodles AGM
Evan Pullens
219-216-4986
Noodles GM
Erin Fozo
574-344-7048
Family Friend
Timeline
School Custodian
Mattawan Consolidated School
06.2022 - Current
Shift Manager
Noodles & Company
06.2019 - 06.2021
Pretzel Maker
Bens Pretzels
06.2018 - 06.2019
High School Diploma -
Clay High School
Secondary Education
Indiana University South Bend
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