Kaleilaniokane (Olivia) Fasi
1600 16th St
Summary
Motivated George Washington graduate with a strong background in customer service, administrative support, and organizational tasks. Possesses excellent time management skills, proficiency in office software, and strong public speaking and communication abilities. Demonstrated success in managing schedules, working collaboratively with teammates, and consistent work ethic; Eager to improve professional skills and gain valuable experience.
Overview
4
4
years of professional experience
Work History
Color Expert
Lip Lab
02.2025 - Current
- Creates custom products and personalized services for customers.
- Orchestrates a unique and enjoyable experience for all patrons.
- Carries out general maintenance tasks such as cleaning and organizing the floor.
- Carries out standard retail operations such as positively greeting customers and answering phone calls.
- Maintains strong product knowledge to provide informed recommendations based on individual customer needs.
- Assists fellow color experts with services when needed, sharing expertise to achieve desired results for customers.
- Processes transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Maintains calm demeanor and professionally managed issues in busy, high-stress situations.
Front Desk Staff
Arch Amenities Group
10.2024 - 12.2024
- Acted as first point of contact for gym members.
- Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Handled gym membership additions, cancellations, and upgrades.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
Deck Administrator
British Swim School
09.2023 - 05.2024
- Provided integral support to swim instructors to ensure a positive learning environment for the students
- Improved parent-teacher communication by acting as a liaison between families and school staff members.
- Assisted in maintaining a positive learning environment by managing lesson behavior and addressing issues promptly.
- Ensure pool safety and security, including consistently making sure pool chemistry is correct.
- Supported teachers with instructional materials, setting up equipment, and organizing resources for efficient lesson delivery.
- Monitored attendance for all classes in an online system.
- Communicated face-to-face with all patrons as they enter, greeting all students and parents before directing them to their instructor.
Swim Instructor
Safe Splash Swim School
01.2023 - 05.2023
- Taught 1-4 young children swimming skills while ensuring their safety.
- Developed lessons for different ages and skill levels to ensure a challenging yet productive lesson for each student.
- Promoted a fun learning environment through engaging activities and games designed to reinforce swimming skills.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Took notes strengths and weaknesses of each child in class to track progress and communicate with parents.
Host
Uncle Julio's
10.2022 - 12.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted servers, food runners, and bussers in ensuring every guest’s dining area was ready.
- Informed servers of newly seated parties for quick service and assisted with serving and bussing as needed in this fast-paced environment.
- Aided managers in resolving service and food-related issues as quickly as possible.
- Very often handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Lifeguard
High Sierra Pools
04.2022 - 08.2022
- Notified patrons about unsafe or hazardous conditions and suggested alternative activities during closures.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Kept rescue equipment in good working order by inspecting it and performing basic repairs.
- Managed facility and advised the Aquatics Coordinator of any potentially dangerous aspects of the facility.
Sales Associate
Hot Topic
06.2021 - 08.2021
- Greeted customers positively and used upselling techniques to offer product and service consultations.
- Demonstrated products to customers, discussed features, and redirected objections to capture sales.
- Organized store displays to maintain visual appeal, engage customers, and promote specific products.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash and card transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Bachelor of Arts - Criminal Justice, Minor in Psychology
The George Washington University
Washington, DC05-2024
High School Diploma -
'Iolani School
Honolulu, HI06-2020
Skills
- Customer service
- Organization
- Time management
- Public speaking
- Conversational Spanish
- Strong verbal communication
- Working under pressure
- Telephone etiquette
- Scheduling
- Microsoft Office Suite
- Sensitive information handling
- Administrative support
Timeline
Color Expert
Lip Lab
02.2025 - Current
Front Desk Staff
Arch Amenities Group
10.2024 - 12.2024
Deck Administrator
British Swim School
09.2023 - 05.2024
Swim Instructor
Safe Splash Swim School
01.2023 - 05.2023
Host
Uncle Julio's
10.2022 - 12.2022
Lifeguard
High Sierra Pools
04.2022 - 08.2022
Sales Associate
Hot Topic
06.2021 - 08.2021
Bachelor of Arts - Criminal Justice, Minor in Psychology
The George Washington University
High School Diploma -
'Iolani School
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