-Gavin Ollis
Pompano Beach
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dave's Hot Chicken
06.2025 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Team Member
Jersey Mike's Subs
01.2022 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Finance
Tallahassee Community College
Tallahassee, FL05-2026
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Team motivation
- Training assistance
- Customer service management
- Strong verbal and written communication
- Motivational leadership
- Sales and upselling
- Role modeling
- Customer service focus
- Creative problem solving
- Food safety
- Teamwork
- Problem-solving abilities
- Multitasking ability
- Reliability
- Adaptability and flexibility
- Team building
- Relationship building
- Critical thinking
- Decision-making
- Time management
- Task prioritization
- Active listening
- Customer service
- Attention to detail
Timeline
Shift Leader
Dave's Hot Chicken
06.2025 - Current
Team Member
Jersey Mike's Subs
01.2022 - 08.2024
Finance
Tallahassee Community College
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