Keaton Weber
Atlanta,GA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Sales Representative
Sherwin-Williams
Atlanta, Georgia
06.2024 - Current
- Conducted product demonstrations to educate customers on application techniques.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Generated new sales leads through cold calling and networking activities.
- Negotiated pricing contracts with customers to maximize profits.
- Identified opportunities for cross-selling additional products and services.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Sales Representative
Sherwin-Williams
Branson, MO
04.2022 - 06.2024
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in person, through email, and over the phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Fostered relationships with customers to expand the customer base and retain business.
- Demonstrated product features to align with customer needs.
- Adhered to company initiatives, and achieved established goals.
- Produced sales documents, finalized deals, and filed records.
- I listened to customer needs to identify and recommend the best products and services.
- Used excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements.
Sales Representative
Sherwin-Williams
Springfield, MO
09.2020 - 04.2022
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Fostered relationships with customers to expand customer base and retain business.
- Contacted new and existing customers to outline benefits of products.
- Maximized efficiency and time management by effectively planning and organizing client routes within territory.
- Developed key customer relationships to increase sales.
- Demonstrated product features to align with customer needs.
Store Manager
Sherwin-Williams
Carthage, MO
02.2020 - 09.2020
- Processed shipments and maintained stock shelf organization.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Hired, trained and managed team of 4 associates, including evaluating performance and enforcing disciplinary actions.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
- Decreased costs by negotiating with vendors and suppliers for better prices.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Delivered excellent customer service by greeting and assisting each customer.
Assistant Manager
Sherwin-Williams
Springfield, MO
04.2018 - 02.2020
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Cultivated customer loyalty by training team members in industry-leading service standards.
- Planned and prepared workflow schedules, delegating tasks for 7-member team.
- Enhanced sales by implementing merchandising and promotional improvements.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Lead Warehouse Associate
Sherwin-Williams
Springfield, MO
07.2016 - 04.2018
- Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
- Replenished inventory with focus on addressing customer needs.
- Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Carried out duties within fast-paced retail environment, providing great leadership and customer service.
- Received orders via phone, mail, fax and internet daily.
Education
Associate of Arts -
Ozarks Technical Community College
Springfield, MO05.2021
Skills
- Sales monitoring
- Product and service knowledge
- Customer rapport
- Staff development
- Inventory control
- Customer relations
- Employee orientation and training
- Microsoft Office expertise
- Marketing tactics
- Retail operations management
- Staff training and development
- Product management and pricing
- Inside and outside sales
- Relationship selling
- Sales closing
- Territory growth
- Customer retention abilities
- Prospecting skills
- Lead generation
- Business development
- Customer needs assessment
Timeline
Sales Representative
Sherwin-Williams
06.2024 - Current
Sales Representative
Sherwin-Williams
04.2022 - 06.2024
Sales Representative
Sherwin-Williams
09.2020 - 04.2022
Store Manager
Sherwin-Williams
02.2020 - 09.2020
Assistant Manager
Sherwin-Williams
04.2018 - 02.2020
Lead Warehouse Associate
Sherwin-Williams
07.2016 - 04.2018
Associate of Arts -
Ozarks Technical Community College