Talent Kundai Warikandwa
Harare
Summary
Dynamic Contracts and Specialist Services Manager at Hygienic Services Pvt (Ltd), recognized for enhancing service quality and client satisfaction through effective team leadership and innovative problem-solving. Proven expertise in multi-site operations management and staff recruitment, driving operational excellence and fostering strong client relationships. Committed to continuous improvement and compliance with safety standards.
Overview
2026
2026
years of professional experience
Work History
Environmental Health Officer
Ministry of Health and Child Care
01.2020 - 06.2020
- Conducted inspections to ensure compliance with environmental health regulations.
- Facilitated Health Promotion activities
- Evaluated potential health hazards in residential and commercial properties.
- Collaborated with local agencies to develop public health initiatives.
- Provided education and training on environmental health standards to community members.
- Analyzed data from environmental assessments to identify trends and issues.
- Developed and implemented strategies for waste management improvement projects.
- Investigated complaints regarding environmental health concerns effectively and efficiently.
- Prepared detailed reports on findings, recommendations, and corrective actions for stakeholders.
- Safeguarded water quality through regular testing and proactive management of potential contamination sources.
- Enhanced public safety with diligent monitoring of food establishments, ensuring compliance with sanitation standards.
- Improved community health by conducting thorough environmental inspections and assessments.
- Complied with applicable environmental, health and safety laws and regulations and reported all unsafe practices.
- Assisted in developing training programs for new Environmental Health Officers, ensuring strong future leadership in the field.
- Partnered with local governments for creating policies that promote sustainable development initiatives within the community.
- Educated businesses on sustainable practices, promoting eco-friendly operations and reducing their carbon footprint.
Contracts and Specialist Services Manager
Talent Kundai Warikandwa
01.2024 - Current
- Managing commercial cleaning operations, multi-site team supervision, and client relationship management.
- Leading operational teams, improving service quality, and maintaining compliance with safety and hygiene standards.
- Proven track record in staff recruitment, training, and retention across diverse cleaning sites.
- Known for strong organisational skills, hands-on leadership, and commitment to continuous improvement.
- Conducted market research to identify industry trends and client needs.
- Assisted in developing tailored solutions for diverse client requirements.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Coordinated training sessions to boost team knowledge on product offerings.
- Analyzed feedback from clients to recommend service improvements and innovation.
- Supported project management efforts by organizing timelines and deliverables effectively.
- Participated in strategy meetings, contributing insights on market positioning and growth opportunities.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Streamlined project delivery processes, reducing completion times significantly.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Monitored service metrics to maintain high standards of operational excellence across the team.
Environmental Health Technician
Ministry of Health and Child Care
03.2013 - 06.2020
- Conducted routine inspections of environmental health facilities to ensure compliance with safety regulations.
- Assisted in the collection and analysis of air, water, and soil samples for contamination levels.
- Implemented corrective actions based on inspection findings to enhance facility safety protocols.
- Collaborated with cross-functional teams to develop and refine standard operating procedures for waste management.
- Trained new staff on environmental health best practices and safety measures to promote a culture of compliance.
- Evaluated effectiveness of existing health programs, recommending improvements based on observed outcomes.
- Managed documentation related to environmental health assessments, ensuring accuracy and accessibility for audits.
- Contributed to a healthier work environment for employees by evaluating occupational hazards and recommending improvements to workplace safety measures.
- Assisted in emergency response efforts during natural disasters or hazardous materials incidents by providing expert guidance on environmental health risks.
- Developed educational materials to promote awareness of environmental health issues among the general public and industry professionals.
- Increased public awareness of vector-borne diseases by conducting informative presentations at community events and schools.
- Protected public health by collecting and analyzing samples of water, air, soil, food, and other materials for contaminants or harmful substances.
- Prepared summaries and charts by testing and gathering samples and summarizing findings.
- Inspected sanitary conditions at public facilities.
- Collected water samples from semi-processed, processed and raw water.
- Performed statistical analysis of environmental data.
- Distributed permits, closure plans or cleanup plans.
- Coordinated Health Promotion programs
Operations Controller
Hygienic Services Pvt(Ltd)
07.2020 - 12.2020
- Developed and implemented operational workflows, improving efficiency across multiple departments.
- Collaborated with cross-functional teams to align financial objectives with operational goals.
- Managed inventory control systems, ensuring optimal stock levels and reducing excess costs.
- Trained staff on compliance procedures, fostering a culture of accountability and accuracy.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Implemented risk mitigation strategies to minimize potential losses and safeguard company assets.
- Increased productivity with the implementation of performance metrics and regular progress reviews.
- Spearheaded change management initiatives, fostering a culture of adaptability and resilience within the organization.
- Enhanced communication between departments by establishing clear channels and protocols.
- Trained team members on best practices in operations management, contributing to skill development and employee retention efforts.
- Contributed to corporate social responsibility initiatives by promoting sustainable practices throughout operational processes.
Operations Manager
Hygienic Services Pvt (Ltd)
2021 - 2023
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Coordinated team schedules and resource allocation to optimize workflow productivity.
- Implemented inventory management systems to track stock levels and reduce waste.
- Trained staff on best practices for operational safety and compliance standards.
- Developed process documentation to ensure consistency in daily operations.
- Assisted in the development of training programs to elevate team skill sets and performance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
Bachelor of Science Special Honors Degree - Monitoring and Evaluation
Lupane State University
12.2022
Bachelor of Environmental Science Honors Degree - Public Health
NUST
07.2019
National Diploma in Environmental Health -
Gweru Provincial Hospital
12.2012
National Certificate in Environmental Health -
Gweru Provincial Hospital
12.2010
Skills
- Multi-Site Operations Management
- Cleaning Quality Control & Inspections
- Staff Recruitment
- Onboarding
- Mentoring
- Rostering
- Scheduling
- Time Management
- Client Relationship Management
- Problem Solving
- Issue Resolution
- Inventory Management
- Consumables Management
- Health Compliance
- Safety Compliance
- Environmental Compliance
Languages
English
Shona
Ndebele
Hobbies and Interests
- High-Standards Cleaning Operations
- Staff Development and Mentorship
- Health and Hygiene Programmes
- Community Volunteering
- Singing
- Reading
- Travelling
Certifications And Courses
- Western Australia Professional Review Board Letter, 03/25
- Diploma in Project Management (Alison), 04/01/25
- Management Development Program (Zimbabwe Institute of Management), 08/01/24
- Infection Control in Health Care (Alison), 06/01/24
- Pest Control and Management (Alison), 04/01/24
- Leadership and Management for Managers (Alison), 04/01/24
- Clean Class 4 driver's licence, 11/20
Accomplishments
- Achieved work efficiency by introducing automation for requisitions, 2025.
- Used Microsoft Excel to develop inventory tracking spreadsheets thereby achieving a 15% operating cost reduction, 2024.
- Supervised team of 33 staff members and was awarded a cleaning contract for the biggest private health facility in Zimbabwe, 2025.
- Documented and resolved Adhoc cluster performance challenges which led to meeting monthly revenue targets, 2025.
- Achieved disease control by completing investigation and documentation with accuracy and efficiency, 2019
- Collaborated with team of 4 in the development of the Pest Control Management project, 2024.
Timeline
Contracts and Specialist Services Manager
Talent Kundai Warikandwa
01.2024 - Current
Operations Controller
Hygienic Services Pvt(Ltd)
07.2020 - 12.2020
Environmental Health Officer
Ministry of Health and Child Care
01.2020 - 06.2020
Environmental Health Technician
Ministry of Health and Child Care
03.2013 - 06.2020
Bachelor of Science Special Honors Degree - Monitoring and Evaluation
Lupane State University
Bachelor of Environmental Science Honors Degree - Public Health
NUST
National Diploma in Environmental Health -
Gweru Provincial Hospital
National Certificate in Environmental Health -
Gweru Provincial Hospital
Operations Manager
Hygienic Services Pvt (Ltd)
2021 - 2023
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