Maria Medina
Brockton,MA
Summary
Dynamic and results-oriented professional with a proven track record at Wic Program, adept in client relations and nutritional assistance. Excelled in multitasking and organization, enhancing customer satisfaction and participant comprehension significantly. Certified in CPA I/II and Medical Interpretation, showcasing exceptional teamwork, communication, and time management skills.
Overview
13
13
years of professional experience
Work History
Family Support Coordinator
Wic Program
03.2019 - Current
- Providing information and referrals , connecting families to community resources, and advocating for their rights and need
- Empowering parents with knowledge about their rights, responsibilities, and options regarding their children''s education, healthcare, and other essential services.
- Developing trust-based relationships with clients through active listening skills, non-judgmental attitudes, and genuine concern for their wellbeing.
- Assisting families in navigating complex social services systems by offering guidance on the application process, eligibility criteria, and available resources.
Nutrition Assistant/Program Assistant
Wic Program
07.2015 - Current
- Provides nutrition care for low-risk applicants and participants as needed
- providing services to pregnant and postpartum woman with infants and young children
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect
- Supports counseling and educational provided to participants, and enhances participants comprehension of nutrition concepts
- Verifies identity, income ,residency and participants category
Microtech Staffing
Assembler/Shipper
09.2011 - 05.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained effective customer service standards.
Education
Bachelor of Science - Psychology
Jean Piaget University
Cape Verde 05-2006
Skills
- Teamwork and collaboration
- Multitasking and organization
- Data entry
- Scheduling management
- Care Evaluation
- Need Assessment
- Client relations
- Customer Service
- CPA I and CPAII,
- Adult and Pediatric CPR&AED certified
- Certified Medical Interpreter
- Time management
Languages
Spanish
Portuguese
Cape Verde creole
Timeline
Family Support Coordinator
Wic Program
03.2019 - Current
Nutrition Assistant/Program Assistant
Wic Program
07.2015 - Current
Microtech Staffing
Assembler/Shipper
09.2011 - 05.2015
Bachelor of Science - Psychology
Jean Piaget University
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