Malisa Rape
Medical Office Assistant
Gainesville,GA
Summary
Competent Medical Office Assistant with basic healthcare and clerical skills. Goal-orientated, patient and caring. Proficient in Microsoft Office and medical software applications.
Overview
25
25
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Personal Care Assistant/Patient Care Technician
Pride Home Care Services LLC
Blue Ridge, GA
01.2022 - Current
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
Office Administrative Assistant
Hatcher Marine
Buford , GA
02.2016 - 07.2022
- Organized and maintained filing systems, both paper and electronic.
- Assisted with scheduling meetings and appointments for the office staff.
- Ordered supplies and maintained an inventory of office equipment.
- Provided support to other departments by completing clerical tasks as needed.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Responded promptly to customer inquiries via email or phone.
Certified Nursing Assistant
Carla's Caring Hands Senior Living
Flowery Branch, GA
05.2011 - 08.2016
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Administered medications as directed by registered nurse or physician.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted residents in preparing for activities and social programs.
- Supported non-ambulatory residents in range of motion exercises.
- Documented activities and recorded information in EMR system.
Medical Assistant / On the Job Training
Lafeyette Family Clinic
Lafayette , GA
07.2012 - 04.2016
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Incorporated outside records into charts and EHR.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisted back office patient processes to reduce office wait times.
- Processed orders for medical supplies and lab equipment.
Certified Nursing Assistant
Delta Home Health
Smyrna , GA
07.1999 - 08.2006
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Provided emotional support to family members regarding end-of-life decisions.
- Responded quickly to emergency situations involving sudden illness or injury.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Distributed drinking water and nourishment to residents.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Documented activities and recorded information in EMR system.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
Education
MOA Medical Office Assistant - Medical Administration
Bryant And Stratton College
04-2024
High School Diploma -
Fannin County High School
02.1983 - 08.1986
Associate of Science - Human Services
Bryant And Stratton College
Buffalo, NY 11.2024 - Current
Skills
- Managing patient records
- Medical records confidentiality
- Industry software applications
- Appointment management
- Clinical and administrative support
- Transcription of medical notes
- Payment collection and processing
- Insurance billing procedures
- Medical terminologies
- Multi-line telephone management
- Medical software applications
- Transcription
- Mail distribution
Certification
- Basic Life Support (BLS)
- CPR
- First Aid
- AED Certification
Languages
English
Professional
Timeline
Associate of Science - Human Services
Bryant And Stratton College
11.2024 - Current
Personal Care Assistant/Patient Care Technician
Pride Home Care Services LLC
01.2022 - Current
Office Administrative Assistant
Hatcher Marine
02.2016 - 07.2022
Medical Assistant / On the Job Training
Lafeyette Family Clinic
07.2012 - 04.2016
Certified Nursing Assistant
Carla's Caring Hands Senior Living
05.2011 - 08.2016
Certified Nursing Assistant
Delta Home Health
07.1999 - 08.2006
High School Diploma -
Fannin County High School
02.1983 - 08.1986
MOA Medical Office Assistant - Medical Administration
Bryant And Stratton College
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