Seth Thompson
New Castle,PA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Manager Sales Support and Operations
Highmark, Inc.
03.2022 - Current
- Manage Federal Markets Sales Support and Operations team.
- Responsibilities: Medicare, ACA, and D-Snp Commissions, Onboarding, Annual Certifications, and agent inquiries.
- Extensive experience in collaborating with internal and external stakeholders to find solutions and process improvements.
- Experience in financial forecasting, reporting, data analysis, and identifying financial levers to help streamline processes and lower administrative costs.
- Employed engagement and personal development tactics within the team that led to higher than company average team engagement and happiness scores.
Senior Sales Enablement Analyst
Highmark, Inc.
01.2020 - 03.2022
- Led multiple successful implementation and enhancement projects.
- Improved company's market perception by improving accuracy and efficiency of broker commissions.
- Served on Senior Markets Engagement Council as an individual contributor liaison who helped senior and executive leadership improve moral and engagement scores.
- Recognized as a high performer (top 10% of employees) for my strong work ethic, cost conscious ideas, and process improvement techniques.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
Senior Sales Support Analyst
Highmark, Inc.
05.2018 - 01.2020
- Enhanced sales processes by analyzing performance data and identifying areas for improvement.
- Streamlined communication between sales and support teams, resulting in increased efficiency.
- Supported sales team with timely and accurate sales reports, contributing to informed decision making.
- Collaborated with cross-functional teams to develop strategies to automate manual processes and reporting.
Assistant Store Manager
Highmark, Inc.
09.2016 - 05.2018
- Provided each customer with a best in class experience in which I would spend the time necessary to fully understand their health care and financial needs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Consistently led efforts and developed strategies to assist our store meet and exceed corporate sales tactics.
- Expert on Medicare and ACA rules and regulations to help provide customers with a better sense of what they needed to protect them.
Retail Store Associate
Highmark, Inc.
06.2014 - 09.2016
- Gained Pennsylvania Insurance Department Producer License in Life, Accident, Health, and Annuities.
- Consulted, wrote, and assisted customers in ACA, Medicare Advantage, Medicare Supplement, Part-D Plans, Dental, and travel health insurance coverages.
- Consistently performed above rest of store staff in new sales and net promoter score (NPS).
Education
Bachelor of Science - Business Administration Concentration: Management
Colorado Technical University
08.2023
Skills
- Project Management
- Data Analysis
- Problem Solving
- Organizational Skills
- Attention to Detail
- Strategic Planning
- Vendor Relations
- Budget Management
- Team Leadership
- Decision Making
- Cross-functional Coordination
- Process Improvement
Timeline
Manager Sales Support and Operations
Highmark, Inc.
03.2022 - Current
Senior Sales Enablement Analyst
Highmark, Inc.
01.2020 - 03.2022
Senior Sales Support Analyst
Highmark, Inc.
05.2018 - 01.2020
Assistant Store Manager
Highmark, Inc.
09.2016 - 05.2018
Retail Store Associate
Highmark, Inc.
06.2014 - 09.2016
Bachelor of Science - Business Administration Concentration: Management
Colorado Technical University
Similar Profiles
Robin Durkac-PhillipsRobin Durkac-Phillips
Senior Business Analyst at Highmark, Inc.Senior Business Analyst at Highmark, Inc.
Tracy ChabalieTracy Chabalie
Customer Experience Team Member at Highmark, Inc.Customer Experience Team Member at Highmark, Inc.
Robin Durkac PhillipsRobin Durkac Phillips
Business Analyst at Highmark, Inc.Business Analyst at Highmark, Inc.