Summary
Overview
Work History
Education
Skills
Timeline
Intern

-Shirley Blackwell

Greer,SC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Small Business Owner

Gilbert Pools
Spartanburg SC., SC
03.2008 - 02.2012
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Outlined finances, goals and daily operations of company in detailed business plans.
  • Coached and mentored employees through effective recruitment, hiring and goal setting methods.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
  • Maintained cleanliness and organization of [Type] workspace, working closely with employees to systemize tasks.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Interacted well with customers to build connections and nurture relationships.
  • Promoted positive customer experience through day-to-day supervision and management of [Type] facility.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Built loyal account base and long-term business relationships with accounts.

Customer Service Manager

Pizza Inn
.Spartanburg S.C., SC
06.2006 - 02.2008
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Researched and corrected customer concerns to promote company loyalty.

Education

High School Diploma -

Chesnee High School
Chesnee, SC
06.1989

Skills

  • Mathematical Calculation and Reasoning
  • Program Optimization
  • Customer Service Management
  • Recruitment and Hiring

Timeline

Small Business Owner

Gilbert Pools
03.2008 - 02.2012

Customer Service Manager

Pizza Inn
06.2006 - 02.2008

High School Diploma -

Chesnee High School

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-Shirley Blackwell