Fredreiona Anderson
Houston,TX
Summary
Forward-thinking Operations Specialist offering expertise in optimizing project goals and output, resolve complex problems and deliver innovative improvement strategies. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
6
6
years of professional experience
Work History
Customer Success Associate
TFI
06.2022 - 02.2024
- Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services.
- Maintained customer satisfaction while managing 30+ customers concerns/ needs with forward-thinking strategies such as, increasing lead times and optimizing resources to ensure lane coverage.
- Identified, researched and resolved billing variances to maintain system accuracy and currency while processing 70+ invoices per day.
- Coordinated dispatching of 40+ drivers to accomplish daily delivery requirements.
Data Entry Specialist
Memorial Village ER
02.2022 - 05.2022
- Identified data entry errors and reported to necessary departments.
- Adapted quickly to new data program techniques and procedures.
- Optimized existing workflows by identifying inefficiencies and suggesting process improvements where necessary.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
Logistics Coordinator
Little John Transportation/Landstar
11.2021 - 02.2022
- Sought out new accounts by cold calling and sourcing warm leads while assisting with the Account Manager accounts.
- Prepared updated shipment reports for customers.
- Reviewed established business practices and improved processes such as fuel trends and rate trends to increase efficiencies and reduce expenses without compromising customer service levels.
- Identified root causes of service failures and implemented appropriate remediation measures to prevent future issues.
Recruiter
Grind 24/7 Trucking
01.2021 - 11.2021
- Developed communication and marketing plan and leveraged resources and campaigns to attract top talent.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
Executive Virtual Assistant
Iconic PR Reflections
01.2020 - 09.2020
- Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
- Social media management and graphic design for clients.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
Non Inventory Specialist/Assistant Project Manager
Katerra Labor Management
04.2018 - 12.2019
- Confer with Project Manager during SLC3 Amazon start up or to assess progress and discuss needed changes.
- Prepare and maintain records and reports of inventories, module set ups , and AutoCAD.
- Compile, review, and maintain data from contracts, purchase orders, requisitions, and other documents in order to assess supply needs.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
Education
Bachelor of Science - Administration of Justice
Texas Southern University
Skills
- Continuous Quality Improvement (CQI)
- Data entry and Documentation
- Complaint Handling
- Process Optimization
- Google Workspace
- Powerpoint
- Excel
- Word Document
- Microsoft Teams
- Microsoft Office
- Revenova TMS Software Proficiency
- OKTA
Timeline
Customer Success Associate
TFI
06.2022 - 02.2024
Data Entry Specialist
Memorial Village ER
02.2022 - 05.2022
Logistics Coordinator
Little John Transportation/Landstar
11.2021 - 02.2022
Recruiter
Grind 24/7 Trucking
01.2021 - 11.2021
Executive Virtual Assistant
Iconic PR Reflections
01.2020 - 09.2020
Non Inventory Specialist/Assistant Project Manager
Katerra Labor Management
04.2018 - 12.2019
Bachelor of Science - Administration of Justice
Texas Southern University
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