Eldar Sacic
Jacksonville,FL
Summary
As an Assistant Vice President in Fraud, I have led multiple teams to success through strategic planning, collaboration, and effective communication. My leadership skills have enabled me to build and develop high-performing teams, ensuring that each team member is aligned with our organization's goals and objectives. Through my experience in fraud management, I have gained expertise in fraud analytics, risk assessment, and investigation techniques. I am a results-driven professional with a track record of achieving operational excellence and implementing best practices to mitigate fraud risk. Experienced training professional with a motivational style and positive attitude. Adept at engaging students with the material by incorporating different technologies, materials and aids. Proven skills in organizing, multitasking and resolving conflicts. Hardworking Senior Trainer enthusiastic about teaching employees and developing new skillsets. Creates lesson plans and supporting materials, as well as coordinates meeting spaces and administers tests. Over 9+ years of related experience conducting classroom and virtual training sessions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Fraud Investigation Unit (Team Lead)
Deutsche Bank
07.2022 - Current
- Led and managed a team, providing guidance, support, and fostering high-quality work output
- Developed and implemented strategies to improve team performance, operational efficiency, and compliance with regulatory requirements
- Built and maintained strong relationships with key stakeholders, both internally and externally
- Conducted interviews, selected suitable candidates, and onboarded new hires
- Conducted thorough KYC (Know Your Customer) assessments to ensure compliance and understand customer backgrounds
- Screened customer accounts against sanctions lists, ensuring adherence to regulatory standards
- Reviewed and maintained accurate and up-to-date Suspicious Activity Reports (SARs)
- Prepared and delivered impactful presentations to directors, highlighting team achievements and outlining future plans
- Provided regular feedback, coaching, and support to team members, fostering their professional development
- Developed comprehensive resources for fraud detection, investigation, and prevention
- Efficiently distributed and resolved cases, ensuring timely and accurate resolution
- Reviewed and responded to Requests for Information (RFIs) and 314(b) requests with meticulous attention to detail
- Conducted thorough investigations into suspicious financial transactions
- Maintained regular communication with stakeholders and senior management, reporting on key fraud detection and investigation metrics
- Ensured team alignment with FINCEN's fraud guidance through regular review and communication.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Head Trainer/ Manager
GENPACT (Chime Bank)
- Head Trainer for classes ranging from 10 to 27 individuals, ensuring effective training delivery
- Developed training programs to meet company objectives, incorporating content training and nesting periods
- Conducted evaluations and observed employee performance to identify areas for improvement
- Collaborated with corporate leadership to identify training and development opportunities for improved safety and performance optimization
- Successfully managed daily activities of a team of Card Fraud Investigators
- Trained, mentored, and coached Fraud Investigators, enhancing fraud risk analytical and investigation skills
- Established sound training programs from scratch and improved training processes and procedures
- Designed and implemented fraud transaction screening procedures and policies
- Analyzed risk models and recommended improvements
- Managed PTO approvals and conducted regular performance discussions with team members
- Assigned cases manually and maintained device block lists
- Prepared and presented reports to risk manager.
Senior Fraud Analyst
Bank Of America
- Managed high-volume queue of accounts, detecting and resolving up to 100 cases daily
- Specialized in monitoring fraudulent credit card applications for small businesses
- Utilized tools such as LEXISNEXIS, IMAGEVIEW, and EXPERIAN for verifying and reviewing customer information
- Handled international accounts involving wire transfers, ACE deposits, and identity theft inquiries
- Assisted customers with identity theft concerns through inbound and outbound calls
- Created and maintained weekly Excel spreadsheets to track fraud trends
- Collaborated on a task force to combat unemployment fraud trends
- Played an active role in a proactive Fraud Risk Management Program, using data analytics and reporting for risk assessment and mitigation
- Conducted investigations into suspected fraud activities, providing resolution and oversight to business units
- Prepared and filed various reports, including Suspicious Incident Reporting, Elder Abuse Reporting, and Subpoenas
- Conducted verifications of check comps, deposits, and stimulus payments.
Account Resolution Specialist
Wells Fargo
- Managed a portfolio of accounts in various stages of delinquency, working to resolve outstanding balances and mitigate financial risks
- Conducted thorough KYC (Know Your Customer) assessments to understand customer backgrounds, financial behaviors, and potential risks
- Screened customer accounts against sanctions lists and ensured compliance with regulatory requirements
- Communicated effectively with customers via phone, email, and written correspondence to understand their financial situations and provide tailored solutions
- Reviewed and analyzed account histories, payment patterns, and credit reports to determine appropriate action plans for debt recovery
- Negotiated repayment arrangements, settlements, and payment plans while adhering to company policies and regulatory guidelines
- Collaborated with internal teams, including collections, legal, and customer service, to ensure coordinated efforts towards account resolution and compliance
- Utilized Wells Fargo's proprietary systems and software to accurately document account interactions, update customer information, and maintain compliance records
- Stayed updated on industry regulations, KYC best practices, and company policies to ensure ethical and legal debt collection practices
- Assisted in developing strategies for improving the efficiency and effectiveness of account resolution processes
- Achieved and exceeded monthly targets for account resolution, contributing to the overall financial health of the company and the prevention of mortgage fraud.
Education
Bachelor of Business Administration (BBA) -
University of North Florida
12.2024
Associate Of Arts -
Florida state college of Jacksonville
12.2023
High School Diploma -
Englewood Highscool
06.2018
Skills
- Knowledgeable in FINCEN guidance and compliance procedures
- Skilled in managing fraud investigations and conducting risk assessments
- Proficient in implementing fraud prevention strategies and training programs
- Strong analytical skills and ability to identify trends and patterns in fraudulent activities
- Effective communicator and collaborator with cross-functional teams
- Detail-oriented and adept at managing multiple projects simultaneously
- Proven track record of successfully mitigating fraud risks and minimizing losses
- Multimedia Content Creation
- Project Management
- Leadership Development
- Safety Training
Certification
- CAMS - Certified Anti-Money Laundering Specialist
- Computer Programming Specialist - Florida State College of Jacksonville
Systems
- SWIFT
- CINQ
- ONDEMAND
- ORBIS
- World Check
- MSP
- LEXISNEXIS
- Experian SSO
- OnDemand
- Actimize
Languages
Croatian
Native or Bilingual
Timeline
Fraud Investigation Unit (Team Lead)
Deutsche Bank
07.2022 - Current
Head Trainer/ Manager
GENPACT (Chime Bank)
Senior Fraud Analyst
Bank Of America
Account Resolution Specialist
Wells Fargo
Bachelor of Business Administration (BBA) -
University of North Florida
Associate Of Arts -
Florida state college of Jacksonville
High School Diploma -
Englewood Highscool
- CAMS - Certified Anti-Money Laundering Specialist
- Computer Programming Specialist - Florida State College of Jacksonville
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