Kevin Nguyen
Mountain View,CA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
10
10
years of professional experience
Work History
Professional Leasing Consultant
Sares-regis Group
07.2021 - Current
- Provided support during move-in and move-out processes, ensuring smooth transitions for both new and departing residents.
- Developed strong relationships with potential tenants by providing personalized customer service during the leasing process.
- Delivered exceptional customer service throughout all stages of the leasing process, fostering long-lasting relationships with satisfied tenants.
- Maintained detailed records of prospective tenants, completed applications, and executed leases, enhancing organizational efficiency.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Catering Assistant Manger
Kopepot
05.2016 - 04.2021
- Provided friendly, courteous service to create memorable moments for guests.
- Implemented creative solutions for managing space constraints at various event locations, maximizing efficiency and guest satisfaction.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
- Coordinated closely with other staff members during events for smooth service delivery.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Created visually appealing buffet displays that attracted positive attention from event attendees.
Front of House Staff Member
Stanford Golf Course - Coupa Cafe
11.2014 - 01.2016
- Utilized POS system to receive and process food and beverage orders.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Established welcoming atmosphere by greeting each guest warmly.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Assisted in building a positive workplace culture through proactive communication, teamwork, and constructive feedback among colleagues.
Education
No Degree - Computer Science
West Valley College
Saratoga, CAHigh School Diploma -
Santa Teresa High School
San Jose, CA04-2012
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Deadline Management
- Problem Solving and Critical Thinking
- Creativity and Adaptability
- Verbal and written communication
Languages
Vietnamese
Professional Working
Timeline
Professional Leasing Consultant
Sares-regis Group
07.2021 - Current
Catering Assistant Manger
Kopepot
05.2016 - 04.2021
Front of House Staff Member
Stanford Golf Course - Coupa Cafe
11.2014 - 01.2016
No Degree - Computer Science
West Valley College
High School Diploma -
Santa Teresa High School
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