Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cristobal Garza

San Antonio,Texas

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

5
5
years of professional experience

Work History

Prior Residents Specialist

Avalonbay Communities Inc
02.2024 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Worked with multiple teams across the country to responded to customer requests for disputes, services, and company information.
  • Analyzed, researched and resolved payment claims within required time frames.
  • Used sound judgment and available resources to make well-informed decisions for case approval or denial.

Customer Support Representative

Wise Inc
12.2022 - 01.2024
  • Recommended solutions to complex situations through research and critical thinking.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
  • Connected with customers to address questions and resolve issues through phone and email.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.

Team Lead

TaskUs
09.2021 - 12.2022
  • Worked with multinational team to provide optimal coverage and meet production goals.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Directed and supervised team of 40 engaged in investigative and detail oriented work.
  • Communicated and designed KPIs outlined in annual plan to inform employees of expectations and deliverables.

Customer Support Representative

TaskUs
06.2021 - 09.2021
  • Piloted new phone based customer interactions to provide world class,
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.

Customer Service Representative

Workforce Logiq\Hulu
03.2021 - 05.2021
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Service Associate

Aerotek, Harland Clarke
01.2021 - 03.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Provided customer feedback to management and identified areas of improvement for products and services.

Team Leader

TaskUs
12.2019 - 07.2020
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

Customer Service Representative

TaskUs
06.2019 - 12.2019
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

High School Diploma -

Ronald Reagan High School
San Antonio
06.2013

Skills

  • Root Cause Analysis
  • Customer Relations
  • Quality Assessment
  • Management collaboration
  • Documentation Management
  • Workforce Management

Accomplishments

  • Collaborated with team of 40 in the development of existing account verification service.
  • Achieved effective understanding of current trends through effectively helping with weekly/quarterly/yearly business reviews for client.
  • Supervised team of 30 remote staff members.
  • Achieved better documentation by introducing G-suites for recording tasks.

Timeline

Prior Residents Specialist

Avalonbay Communities Inc
02.2024 - Current

Customer Support Representative

Wise Inc
12.2022 - 01.2024

Team Lead

TaskUs
09.2021 - 12.2022

Customer Support Representative

TaskUs
06.2021 - 09.2021

Customer Service Representative

Workforce Logiq\Hulu
03.2021 - 05.2021

Customer Service Associate

Aerotek, Harland Clarke
01.2021 - 03.2021

Team Leader

TaskUs
12.2019 - 07.2020

Customer Service Representative

TaskUs
06.2019 - 12.2019

High School Diploma -

Ronald Reagan High School

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Cristobal Garza