Hotel Front Desk Receptionist
Econo Lodge Hotel
Military Circle, VA
02.2023 - 04.2023
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered phone system to respond to inquiries.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled service-related problems and documented actions.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.