Jennifer Martinez Palma

Patient Access Representative

Harrington Memorial Hospital

Southbridge, MA

02.2020 - 09.2023

Managed incoming faxes related to patient registration processes.
Received patient inquiries or complaints and directed to appropriate medical staff members.
Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Verified demographics and insurance information to register patients in computer system.
Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Created new patient accounts in EMR system as needed.
Collected co-pays and other payments from patients at time of service.
Verified patients' insurance and payment methods during admissions or check-in processes.
Scanned documents into electronic medical records system.
Explained various admission forms and policies, acquiring signatures for consent.
Answered phones promptly in a professional manner.
Obtained necessary signatures for privacy laws and consent for treatment.
Maintained confidentiality of all patient information in accordance with HIPAA regulations.
Collaborated with other departments to ensure quality customer service was delivered.
Assisted with scheduling outpatient appointments.
Ensured accuracy of all data entered into computer system.
Compiled information from patients and caregivers or family members to identify care concerns.
Applied HIPAA privacy and security regulations while handling patient information.
Greeted patients and visitors in a courteous and professional manner.
Verified insurance coverage for services provided by the facility.
Worked with cross-functional teams to achieve goals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Completed day-to-day duties accurately and efficiently.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Understood and followed oral and written directions.
Planned and completed group projects, working smoothly with others.
Exceeded customer satisfaction by finding creative solutions to problems.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.