Eloisa Banks
Las Vegas,NV
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
29
29
years of professional experience
1995
1995
years of post-secondary education
Work History
Customer Service Representative
Auto insurance stores
Las Vegas, NV
06.2019 - 07.2025
- Assisted customers in selecting appropriate auto insurance policies.
- Responded to inquiries regarding coverage options and claims processes.
- Processed policy applications and updated customer information accurately.
- Resolved customer complaints through active listening and problem-solving techniques.
- Collaborated with team members to improve service delivery efficiency.
- Maintained knowledge of industry regulations and company policies consistently.
- Educated clients on insurance terms and conditions effectively.
Hostess
Fiesta ranch o casino
Las Vegas, Nv
10.2013 - 05.2019
- Managed reservations efficiently and organized seating arrangements.
- Assisted servers by communicating guest needs promptly and accurately.
- Handled customer inquiries and resolved issues with professionalism.
- Monitored dining room flow to optimize guest seating and service efficiency.
- Trained new host staff on procedures and customer service standards.
Driver
A1 mobile catering
Las Vegas, Nv
06.2005 - 08.2013
- Safely operated vehicles while ensuring compliance with transportation regulations.
- Prepared and loaded catering equipment for timely delivery to clients.
- Navigated routes efficiently to deliver catering supplies to various events.
- Communicated effectively with kitchen staff to coordinate delivery schedules.
Front and Back Office Medical Assistant
Dr Jeffrey d gerber
Irvine, CA
02.1996 - 05.2005
- Assisted patients with scheduling appointments and managing medical records.
- Coordinated communication between front and back office teams for efficient operations.
- Prepared examination rooms and ensured necessary medical supplies were available.
- Collected patient histories and conducted initial assessments for physician review.
Education
El Modena High School
El Modena Skills
- Auto insurance knowledge
- Policy processing
- Claims management
- Coverage options expertise
Timeline
Customer Service Representative
Auto insurance stores
06.2019 - 07.2025
Hostess
Fiesta ranch o casino
10.2013 - 05.2019
Driver
A1 mobile catering
06.2005 - 08.2013
Front and Back Office Medical Assistant
Dr Jeffrey d gerber
02.1996 - 05.2005
El Modena High School
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