Brandy Carneal

• Answered multi-line phones in a professional manner and directed calls as necessary within the building.
• Utilized all forms of communication; Email, Secure Chat, Corus and Verbal; to ensure messages/updates were given as efficiently as possible to all parties necessary additionally following up to ensure there were no questions, concerns or any other actions required on my end.

• Greeted Visitors at the door to assist with directions to the room, questions regarding how to get to the unit, and any other questions or concerns they may have.

• Utilized Epic to enter new family members’ information into the system, update existing information as well as manage Patient’s in the Unit Manager by admitting and discharging as necesssary.
• Maintained a clean and tidy workplace; ensuring the lobby, counters and phones were in proper order before, during and after my shift.
• Maintained and Ordered the Inventory for the front supply closet ensuring necessary materials were readily available.

• Utilized the Pneumatic Tube System to ensure labs, supplies and patient belongings were transferred properly.
• Created and maintained a Reference Binder for CCSR’s picking up shifts on the unit to assist them with the procedures that our specific to the unit.
• Assisted Nurses as well as the Unit Associates with ordering specialty supplies for patients.
• Familiarized myself with policies and procedures to best answer questions for Visitors as well as Staff.
• Managed employee training for all new recruits over a 6 month period and offered continuous advice, guidance, and mentorship on duties and best practices.
• Provided Administrative Assistant Services ensuring all paperwork at the front desk was up to date as well as our Phone Book for the Hospital was accurate.
• Faxed and filed Patient Information into their Charts while following all HIPPA regulations.

• Answered multi-line phones in a professional manner and directed calls as necessary within the building.
• Triaged all incoming phone calls requesting an appointment, relaying information as necessary to provide the best care based upon the pet’s needs and owner’s conditions.

• Maintained the schedule for Doctor Appointments as well as Surgical Patients and Hospital Admissions for a 10 doctor Practice.
• Assisted clients in all aspects of their appointments as well as obtaining an estimate for services.

• Provided reminder calls for clients in regards to boostering vaccines as well as their upcoming appointments and surgical procedures.

• Greeted Clients at the door to assist with Check Ins, Check Outs as well as any other questions or concerns they may have.

• Refilled prescriptions and called them into pharmacies for clients.

• Basic Accounts Receivable;

- Called clients with a balance on the account to assist in setting up a payment plan or paying the balance in full.

• Utilized Cornerstone to enter new patients into the system, update their information as well as manage appointments.

• Managed the incoming emails for the practice ensuring replies within 24-48 hours.

• Transcribed all meetings, typing the notes and ensuring they were sent to staff by the end of my shift that day.

• Maintained a clean and tidy workplace; ensuring the lobby, counters and phone room were in proper order before, during and after my shift.

• Assisted in the training process for new hires, specializing in phone etiquette.

• During the Pandemic the practice transitioned to curbside procedures resulting in assisting with the retraining process for the staff as well as the clients.

• Answered multi-line phones in a professional manner and directed calls as necessary within the building.

• Assisted clients in making, cancelling and rescheduling appointments as necessary.

• Provided reminder calls to Clients in regards to booster vaccines and upcoming appointments.

• Assisted clients in every aspect of their experience;

- I greeted them at the door to walk with them into the exam room and triaged patients for the Vet.

- Prepared any vaccines and testing materials for the Veterinarian.

-Assisted the Vet with holding the patient before returning to the front desk to input charges and prepare any medications.

-Answered any questions the client had before helping them cash out and make any follow up appointments.

• Refilled prescriptions or called them into pharmacies for clients.
• Basic Inventory Management;

-Unpacked boxes

-Stocked shelves

-Recorded updated quantities and expiration dates in the system

-Compiled lists of expired, expiring soon and almost gone products to assist with the next order

• Basic Accounts Receivable;

-Called clients who didn’t leave payment information when dropping off for a side appointment.

-Made Collection Calls to clients with past due balances, answered any questions about the balance and helped them make payments.

• Utilized AVImark to enter new patients into the system, update existing information as well as manage appointments.

• Maintained a clean and tidy workplace; ensuring exam rooms were fully stocked while cleaning between appointments.

• Ran dogs for our side appointments ensuring the right dogs were taken from the yards/kennels at the attached Resort.

• Listened to messages, returned calls and answered all emails for the business.

• Prepared all necessary paperwork for surgeries and went over it with the Owners the following day.

• Answered multi-line phones in a timely and professional manner.

• Provided Tours of the Facility answering all questions and concerns.
• Assisted Clients in all aspects of the Boarding, Doggy Day Care and Grooming Process ;

-Ensuring they were checked in properly also verifying instructions and ensuring all personal belongings were properly labeled and stored.

-Provided Quotes and assisted in Customizing Packages for Clients to best suit their needs.

• Attended to all of the dogs in the Luxuries;

-Constantly ensuring their water bowl was filled

-Cleaned up after any accidents in the rooms

-Took everyone out for walks

-Light housekeeping when changing the sheets on the beds or dusting the television/furniture.

• Maintained all files for clients ensuring updates were made within a timely manner.

• Ensured all paperwork was pulled the night prior for incoming boarding pets the next day.

• Provided Courtesy Calls to Vets for updated vaccination records of mutual clients before reaching out to owners with the results.

• Maintained all records on dogs while boarding; tracking their meds, weight and meals.