With over a decade of experience in customer service, I specialize in adept problem-solving, collaborative teamwork, and efficiently managing client issues. My skill set includes exceptional critical thinking and active listening abilities, coupled with meticulous attention to detail. Demonstrating a track record of performing duties effectively even under stressful conditions, I excel at achieving optimal resolutions for all stakeholders through teamwork.
• Serve as a resource and mentor for nursing staff, providing guidance and support
• Act as a liaison between patients, families, and healthcare team members
• Respond to emergencies and provide leadership in crisis situations
• Assign and delegate patient care tasks to nursing staff based on patient acuity and staff competency
• Assign and delegate patient care tasks to nursing staff based on patient acuity and staff competency
• Facilitated non-judgmental and non-discriminatory care to preserve patient autonomy, dignity, and rights.
• Attended educational workshops and reviewed professional publications to maintain competency in nursing specialty.
• Conducted patient assessment, prioritizing data collection based on patient condition or needs.
• Performed therapeutic nursing interventions to promote patient well-being.
• Kept accurate records and charts related to medications and treatments according to policies, procedures and physician orders.
• Liaised with multidisciplinary teams to organize and coordinate health and care services to meet patients' complex care needs.
• Directly supports Doctors and Nurses in caring for patients to ensure their physical and mental health needs are met
• Measured and documented vital signs for patients to ensure their medical needs were met
• Immediately report any abnormalities to the assigned nurses
• Inventoried medical supplies to ensure hospital staff had all required materials to do their job
• Oversaw the relocation of patients ensuring their medical and comfort requirements were met
• Assisted patients in trips to the restroom, bathing and feeding them
• I was assigned to the COVID floor during the national pandemic ensuring COVID patients received the proper care needed in order to recover from their illness.
• Maintained chart and filed paperwork, facilitating clerical functions.
ACLS American Heart Association March 2023