Jerome Bates
Oceanside,CA
Summary
I am very encouraging and a natural problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills while not afraid of getting my hands dirty whenever needed. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying my training to help when and wherever, monitoring and using my morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Plumbing Apprentice
Rising Phoenix Plumbing
08.2023 - 03.2024
- Plumbing Apprentice for East County San Diego
- Experience: Service technician with simple plumbing repairs
- Jetting experience
- Propress, soldering
- PVC and copper pipe installation etc….
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Safely handled tools and equipment in large-scale projects.
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Organized and moved materials from truck to job site to support project requirements.
- Developed strong customer service skills by addressing client concerns regarding project timelines and costs.
- Contributed to cost savings by identifying opportunities for material reuse or recycling when possible during projects.
- Implemented safety protocols on job sites to minimize risks and maintain compliance with industry regulations.
- Cut and drilled holes in walls to permit passage of pipes.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Inspected sewers and piping systems to assess quality and condition.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Used clamps and brackets to attach pipes to walls, structures and fixtures.
- Eliminated risks by correctly identifying potential safety hazards.
- Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
- Operated ground microphones and listening discs to locate hidden water line leaks.
- Demonstrated adaptability by adjusting schedules or techniques when faced with unexpected challenges or changes in project scope.
Executive Manager Service & Engagement/General Merchandise/Project Manager
Target - Ulta
05.2018 - 08.2023
- Created strong Guest experience which helped boost overall store comp sales and Guest satisfaction
- Also, ran day to day store operations from inbound deliveries, opening of the store, payroll, scheduling, daily team member roles and responsibilities to helping build the cultural environment within the store
- Other notable accomplishments: Project Manager: Successful installation of Ulta Beauty in Target
- Human Resources
- Covid Control and prevention preparedness
- In charge of successfully rolling Out Target Drive-up
- Helped with creating a great Culture for Team members
- Increased Guest Experience Satisfaction by 5%
- Comp sales: Hit goal 3 years in a row.
- Increased overall team productivity by implementing innovative management strategies and streamlining communication channels.
- Enhanced operations and implemented technological innovations in collaboration with senior leadership.
- Implemented data-driven decision-making processes to drive continuous improvement in overall company performance.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Successfully navigated complex regulatory environments to ensure compliance with all relevant laws and industry standards, mitigating potential legal risks.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Evaluated and decided upon key investments in equipment, infrastructure and talent.
- Spearheaded talent acquisition efforts to attract top talent from diverse backgrounds by leveraging industry knowledge and professional networks.
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
- Delivered consistent results under tight deadlines by effectively prioritizing tasks, delegating responsibilities, and maintaining focus on key objectives.
- Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
- Managed budget planning and financial forecasting, ensuring optimal resource allocation for maximum return on investment.
- Directed the successful integration of new technologies into existing operations, enhancing overall efficiency and productivity.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Drove revenue growth by developing successful sales strategies targeting untapped markets.
- Established a culture of continuous improvement by promoting best practices in project management, process optimization, and risk mitigation.
- Improved employee retention rates with the development of comprehensive training programs and targeted performance incentives.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored project progress, identified risks and took corrective action as needed.
Sr. Sales, Business Development, Operations Manager
TLE Market Inc.
02.2012 - 01.2015
- Learned how to engage and influence potential customers into purchasing product or service offered by clients
- Other notable accomplishments: Lead Sales person 2nd year on job
- Increased sales lead generation production by 35%
- Freed up management to focus on expansion efforts, which is expected to grow 40%
- Increased client sales by 25%
- Helped develop prospecting team in Mexico and relocate office to save company revenue and use for expansion efforts
- Assisted in successful campaign for Millennium Dental Technologies that lead to significant increases on their ROI
- Analyzed scripts to develop and personalize own messages to fit targeted industries of the client
- Gathered relevant contact information of prospects used in telemarketing operations, such as creating/modifying reports, navigation salesforce for relevant information, telephone numbers, job titles, email addresses and other information from online databases
- Managed and organized records of contacts, accounts, and logged call activity through various CRM systems
- Trained new employees in voice training and introductory calling as well as familiarity with ERP systems and Lead Generation
- Current sales leader within branch.
- Conducted regular performance reviews for team members, setting clear expectations and facilitating professional development opportunities.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Assisted in recruiting, hiring and training of team members.
Volunteer Firefighter
Riverside County
07.2004 - 09.2008
- Wildland firefighting in industrial and commercial areas which included combating wildfires and preventing future ones
- Learned teamwork and to push others to their maximum effort even when situations were critical
- Lead teams in the field
- Communicated with other teams via dispatch to collaboratively contain hazardous fires
- Learned to focus on the end goal and count on others through risky conditions in life or death situations
- Created dispatch reports.
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
- Minimized risk of accidents on scene by following established protocols regarding traffic control management.
Supervisor
Vons
01.2006 - 12.2007
- Managed sales floor, employees, and day to day operations by performing walks and constant communication with staff as well as customers
- This includes managing 30 associates and delegating out responsibilities for them to complete such as cash handling, training, team member conversations etc...
- Cash handling and performing store closing through a computer program
- Resolved employee conflict through one on one interactions to amend issues on the spot along with group interactions and training
- Provided customer service and trained employees to maintain a high level of customer satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
Lance Corporal
Marines
09.1999 - 11.2002
- First TSB Alpha Company
- Motor transportation
- Learned organizational skills, professionalism, work management, leadership among other military training (hand to hand combat, night infiltration, rappelling, etc.)
- Maintained high levels of effective communication and people skills especially in high stress and high intensity situations
- Sustained exemplary health and nutrition to keep up both mental and physical acuteness which has carried through even now.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Master of Business Administration - Business Administration And Management
Argosy
San Diego, CA01.2018
Bachelor’s of Science in Business Administration - Business Administration And Management
Argosy
San Diego, CA01.2016
Skills
- Strong Leadership Skills
- Ability to make decisions under pressure
- Team player and value the input of others
- Learn from constructive criticism
- Ability to multitask
- Proficient in Google Docs
- Familiar with Microsoft Excel and Powerpoint
- Worked with Salesforce, Quickbooks
- Hand tool use
- Soldering Pipes
- Equipment safety
- Maintenance understanding
- Drain Cleaning
- Power tool use
- Job Site Safety
- Materials Handling
- Basic repairs knowledge
- Physical Stamina
- Hand and Power Tool Operation
- Team Collaboration
- Problem-Solving
- Safety Protocols
- Decision-Making
- Compliance
- Piping installation
- Plumbing Material Selection
- Faucet Repair
- Quality Control
- Safety inspection
Awards
- Made the Dean's list every year of College
- Made the President's list last semester of school.
- Graduated Magna Cum Laude
- Customer service award
Hobbies and Interests
- Supporting Local Schools
- Creating Custom Decals
- Traveling
- Creating custom handcrafted wooden items
- Drawing, music
- Learning Guitar
- Learning a new language
Training
- CPR Certified/First Aid Certified
- Hazard Communications
- Business Development
- Workplace Ethics
- Business Strategy
- Compliance Captain
- Harassment Free Workplace
- Customer Service
- Asset Protection
- Emergency Preparedness
- Verbal De-escalation
- Active Shooter preparedness
- Team Development
- Onboarding/hiring
Certification
- Data Analysis (Microsoft Excell) - 2024
Timeline
Plumbing Apprentice
Rising Phoenix Plumbing
08.2023 - 03.2024
Executive Manager Service & Engagement/General Merchandise/Project Manager
Target - Ulta
05.2018 - 08.2023
Sr. Sales, Business Development, Operations Manager
TLE Market Inc.
02.2012 - 01.2015
Supervisor
Vons
01.2006 - 12.2007
Volunteer Firefighter
Riverside County
07.2004 - 09.2008
Lance Corporal
Marines
09.1999 - 11.2002
Master of Business Administration - Business Administration And Management
Argosy
Bachelor’s of Science in Business Administration - Business Administration And Management
Argosy
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