Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Self -Publisher and Author
Timeline
Generic

NICOLE JACKSON

LOGANVILLE,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service and Sales. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

16
16
years of professional experience
1
1
Certification

Work History

FCA

Amazon
Pendergrass, GA
11.2020 - 04.2022
  • Completed 300 daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Prepared orders for shipment by systematically picking, packing, and labeling merchandise.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Real Estate Investor

Jackson 5 Realty
Chicago, IL
03.2016 - 11.2020
  • Researched various types of properties
  • Identifying those properties that don't fetch a profit
  • Assessing property's condition for budget estimation
  • Strong project management and leadership skills
  • Reviewed and executed confidential documents, contracts, and disclosures.
  • Established positive flow of communication with agents, clients, attorneys, and personnel involved in closing transactions.
  • Designed and staged homes for optimum showings and photography.
  • Boosted residential sales through persuasion, negotiation, and issue resolution.
  • Identified value-added solutions to complex problems and leveraged trends in customer industries to increase sales.

Resturant Manager

Irie Island Bar And Grill
Chicago, IL
04.2015 - 08.2018
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Carefully interviewed, selected, trained and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

MEDICAL TECHNICIAN

LifeLine Screening
Chicago, IL
01.2016 - 05.2018
  • Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts.
  • Show patients to examination rooms and prepare them for physician
  • Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
  • Collect blood, tissue, or other laboratory specimens, log specimens, and prepare them for testing.
  • Performed patient service duties by communicating directly with patients, answering questions and assisting with concerns.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork and compassion.

Customer Service Representative

SALVATION ARMY, KROC CENTER
Chicago, IL
04.2013 - 07.2015
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Excelled in a fast-paced, multitasked, dynamic Environment.
  • Fielded phone calls and pleasantly greeted office visitors, answering questions and inquiries regarding community resources and services.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Provided information regarding charge accounts and loyalty programs.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Customer Service Representative

Verizon Wireless
Mattson, IL
05.2008 - 08.2010
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Offered customer advice and assistance, paying attention to particular needs or wants.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Provided direct customer support to internal and external customers.
  • Resolved product or service problems by clarifying customer complaints, determining cause of problem, and selecting best solution to solve problem.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Education

Medical Technician Certification - Medical Assisting

Everest College - Chicago
Chicago, IL
06.2015

Skills

  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Upselling Products and Services
  • Inbound and Outbound Calling
  • Verbal and Written Communication
  • Policy and Procedure Adherence
  • Merchandise Receiving and Handling
  • Building Customer Loyalty
  • Time Management
  • Adaptable and Flexible
  • Customer Service Best Practices

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Certification

Medical Assistant Certification

Self -Publisher and Author

I've written Nonfiction and children's books, something that I've been passionate about since a child, and I have been motivated to put action to my thoughts in books that I'm so proud of. I was even recognized as a best seller for a short time.

Timeline

FCA

Amazon
11.2020 - 04.2022

Real Estate Investor

Jackson 5 Realty
03.2016 - 11.2020

MEDICAL TECHNICIAN

LifeLine Screening
01.2016 - 05.2018

Resturant Manager

Irie Island Bar And Grill
04.2015 - 08.2018

Customer Service Representative

SALVATION ARMY, KROC CENTER
04.2013 - 07.2015

Customer Service Representative

Verizon Wireless
05.2008 - 08.2010

Medical Technician Certification - Medical Assisting

Everest College - Chicago

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NICOLE JACKSON