Summer Rendon
Kapolei,HI
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures, and health and safety regulations. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Housekeeping Manager
Aulani, A Disney Resort & Spa
Kapolei , HI
2019.10 - Current
- Coordinated household cleaning service operations and managed client relations.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed team productivity and workflow to exceed quality standards.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Kept building entryway glass clean and polished for professional presentation.
Housekeeping Supervisor
Aulani, A Disney Resort & Spa
Kapolei , HI
2017.06 - 2019.10
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Communicated repair needs to maintenance staff.
- Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
- Improved process efficiency through effective inventory control in alignment with client standards.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Adhered to safety protocols by enforcing proper equipment usage.
- Placed orders for housekeeping supplies and guest toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
Housekeeping Public Area
Aulani, A Disney Resort & Spa
Kapolei , HI
2016.03 - 2017.06
- Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
- Cleared rubbish and debris from lobby, elevators, stairways and hallways to uphold cleanliness standards.
- Practiced safe work habits, wore protective safety equipment and followed MSDS and OSHA standards to maximize safety and prevent accidents.
- Handled hazardous cleaning supplies to remove dirt, dust, grease and film from surfaces according to proper procedures and labeling.
- Preserved cleaning equipment and reported maintenance deficiencies or irregularities to supervisor.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Supervised supplies in inventory and submitted reorder requests.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Maintained floor cleaning and waxing equipment.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Applied insecticides and released fumigants to guard against insect and rodent infestations.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used power scrubbing and waxing machines to scrub and polish floors.
Nurse Assistant
Manoa Senior Care
Honolulu , HI
2008.04 - 2015.04
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients.
- Analyzed and evaluated success of care plans, interventions and treatments.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- hospice houses with positive and professional end-of-life patient care.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
High School Diploma -
Hilo High School
Hilo, HI06.2000
Skills
- Personnel Problem Management
- Problem Solving
- Report Preparation
- Standards Compliance
- Stock Inventory Management
- Policy Enforcement
- Decision Making
- Team Guidance and Motivation
- Desktop Computers
- Word Processing
Timeline
Housekeeping Manager
Aulani, A Disney Resort & Spa
2019.10 - Current
Housekeeping Supervisor
Aulani, A Disney Resort & Spa
2017.06 - 2019.10
Housekeeping Public Area
Aulani, A Disney Resort & Spa
2016.03 - 2017.06
Nurse Assistant
Manoa Senior Care
2008.04 - 2015.04
High School Diploma -
Hilo High School