Summary
Overview
Work History
Education
Skills
Timeline
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Alana Hearn

Vicksburg,MS

Summary

Dynamic sales associate with a proven track record at Delta Outfitters, excelling in customer service and relationship building. Recognized for enhancing client loyalty through personalized experiences and expert product knowledge. Skilled in cash handling and POS operations, consistently delivering exceptional service and maintaining a welcoming store environment.

Overview

4
4
years of professional experience

Work History

Sales Associate

Delta Outfitters
05.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Bow Technician

Delta Outfitters
05.2021 - Current
  • Maintained a clean and organized workspace, ensuring a safe environment for both staff and clients.
  • Updated inventory management system regularly, ensuring accurate tracking of both new and used bows.
  • Successfully rebuilt damaged bows by replacing worn parts, restoring them to peak working condition.
  • Conducted thorough inspections of bows to identify potential issues and recommend necessary repairs.
  • Troubleshot complex bow problems, providing innovative solutions that met client needs.
  • Streamlined the bow tuning process for improved accuracy and performance.
  • Contributed to positive store reputation through diligent workmanship, attentive customer service, and consistent delivery of high-quality repairs and maintenance.
  • Addressed customer concerns promptly, maintaining a high level of satisfaction among clientele base.
  • Stayed current on industry trends and advancements to provide knowledgeable advice to clients seeking equipment upgrades or replacements.
  • Enhanced client loyalty with personalized service and expert recommendations on equipment upgrades.
  • Improved workshop productivity with regular maintenance checks on tools and machinery, minimizing downtime caused by malfunctions or breakdowns.
  • Educated customers on proper bow maintenance techniques, extending the life of their equipment.
  • Assisted customers in selecting the optimal bow setup, resulting in increased sales and repeat business.
  • Reduced waiting time for repairs by streamlining communication between technicians and front-end staff.

Education

Associate Of Applied Business - Business Management And Technology

Hinds Community College
Raymond, MS
05.2023

High School Diploma -

Warren Central High School
Vicksburg, MS
05.2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Problem-solving
  • Multi-tasking strength
  • Listening skills
  • Goal oriented
  • Reliable and punctual
  • Exceptional customer service
  • Outgoing personality
  • Money handling
  • Cash register operation
  • Cash handling accuracy
  • Client service
  • Store opening and closing
  • Product sales

Timeline

Sales Associate

Delta Outfitters
05.2021 - Current

Bow Technician

Delta Outfitters
05.2021 - Current

Associate Of Applied Business - Business Management And Technology

Hinds Community College

High School Diploma -

Warren Central High School

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Alana Hearn