Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cortland Pinnick

Bolingbrook,US

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure A OPEN position. Ready to help team achieve company goals. Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Class A CDL Truck Driver

N.F.I LOGISTICS
Elwood, IL8
09.2019 - 07.2024
  • Collaborated with human resources to recruit qualified drivers, leading to improved overall team performance.
  • Prospected for leads to build pipeline and convert to sales opportunities.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
  • Coordinated with drivers to organize timely pickup and delivery.
  • Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
  • Counseled drivers on violations of company policy or service standards to improve performance.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Communicated regularly with dispatchers regarding deliveries, route changes, traffic updates and other relevant information.

Inbound Customer Service Representative

ShiftMed
McLean, VA
02.2023 - 09.2023
  • Answered incoming customer inquiries via telephone and email.
  • Resolved customer complaints in a timely manner.
  • Provided customers with product and service information.
  • Processed orders, forms, applications, and requests.
  • Developed and maintained positive customer relationships.
  • Verified account information to ensure accuracy of data entry.
  • Entered new customer information into system database.
  • Navigated through multiple systems to resolve customer requests.
  • Identified customer needs and determined appropriate solutions.
  • Followed up on customer inquiries not immediately resolved.
  • Referred unresolved customer grievances to designated departments.
  • Monitored call queues to ensure prompt response times.
  • Provided feedback on the efficiency of the customer service process.
  • Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
  • Completed paperwork within established guidelines to document consumer requests.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Troubleshoot the Shift Med Mobile app for customers.
  • Assist RN, LPN's,CNA with accepting shift @ chosen facilities available by employee's

Direct Support Professional

Broadstep
Yorkville, IL
06.2022 - 02.2023
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Supervised daily activities and provided assistance to staff.
  • Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Administered medication as directed by physician.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Education

No Degree - CLASS A CDL'S

160 ACADEMY
Joliet, IL
08.2018

GED -

Illinois College
Jacksonville, IL

Skills

  • Organizational Skills
  • Attention to Detail
  • Friendly, Positive Attitude
  • Organization
  • Public Speaking
  • Verbal Communication
  • Microsoft Office
  • Flexible and Adaptable
  • Load Calculation
  • Calm Under Pressure
  • Safe Driving Practices
  • Trailer Coupling and Uncoupling
  • Fuel efficiency strategies
  • GPS navigation mastery
  • Record Keeping Accuracy
  • Forklift Operation
  • Material Handling
  • Shipment Processing
  • Inventory staging
  • Palletizing
  • Warehouse Safety
  • Optimizing efficiency
  • Shipping Documentation
  • Materials Handling
  • Work Planning and Prioritization
  • Safe driver
  • Lift Equipment Operation
  • Account updating
  • Technical Troubleshooting
  • High-volume call centers
  • Computer Skills
  • Call Center Operations
  • Performance Metrics
  • Call center experience

Certification

  • CLASS A CDL, Cortland Pinnick - 240 hours of Training,No tickets nor Accident's ,500k miles driven
  • Licensed Standup/Sitdown - 2008-2024

Timeline

Inbound Customer Service Representative

ShiftMed
02.2023 - 09.2023

Direct Support Professional

Broadstep
06.2022 - 02.2023

Class A CDL Truck Driver

N.F.I LOGISTICS
09.2019 - 07.2024

No Degree - CLASS A CDL'S

160 ACADEMY

GED -

Illinois College

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