Abigail Prado

Performed in-depth analysis of transaction monitoring alerts, identifying patterns and trends linked to potential suspicious activity.

Delivered high-quality insights through detailed analytics and reporting.

Verified data integrity and compliance throughout the case investigation process.

Created detailed reports containing trend analysis to support decision-making for high-priority cases.

Evaluated potential fraud cases involving Western Union agents, ensuring compliance with Anti-Money Laundering (AML) regulations.

Identified and escalated non-compliant transactions and patterns, ensuring adherence to industry standards and organizational procedures.

Proficient in utilizing multiple fraud detection and analytical systems to monitor, investigate, and evaluate suspicious activities.

Assisted in training new team members on fraud detection and prevention methods, enhancing overall team effectiveness.

Updating the fulfillment center’s inventory through machine learning Help with testing and launching new machine learning programs. Enhanced tool performance and contributed to customer satisfaction.

Entered client details and notes into system for interdepartmental access and review. Processed debtor payments and updated accounts to reflect new balance. Worked with customers to create debt repayment plan based on current financial condition. Listened to customers and negotiated solutions that met creditor and debtor needs.