Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Kayla Salyers

Grand Forks,ND

Summary

Dynamic hospitality professional with extensive experience at Papa John's Pizza, recognized for service excellence and team collaboration. Proven ability to enhance customer satisfaction through engaging interactions and suggestive selling. Skilled in cash handling and maintaining operational efficiency, consistently fostering a positive work environment and building loyal clientele.

Qualified Bar Manager with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.

Overview

11
11
years of professional experience

Work History

Bartender

Skies 322
10.2024 - Current
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Blackjack Dealer

Listen Center
08.2024 - Current
  • Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
  • Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
  • Handled sensitive situations such as intoxicated players discreetly, ensuring minimal disruption to other guests'' enjoyment.
  • Handled cash out and buy in transactions each night.

Host

Skies 322
02.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Developed rapport with regular patrons to foster sense of community within establishment.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.

General Manager

Papa John's Pizza
08.2023 - 02.2024
  • Managed budget implementations, employee reviews, training, and schedules.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.

Assistant Manager

Papa John's Pizza
06.2021 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Shift Lead

Papa John's Pizza
07.2020 - 06.2021
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Bartender

The Craftcade
06.2019 - 07.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Assistant Manager

Canad Inns Destination Center-Splashers Waterpark
10.2014 - 06.2019
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Continuously updated knowledge on industry trends and best practices to maintain cutting-edge waterpark operations.
  • Enhanced guest experience by ensuring a safe and enjoyable waterpark environment.
  • Improved employee performance through regular training and mentoring sessions.
  • Promoted a positive park atmosphere with exceptional customer service and conflict resolution skills.
  • Coordinated emergency response plans for various situations, ensuring prompt action during critical incidents.
  • Maximized seasonal revenues by coordinating special events, promotions, and group bookings.
  • Boosted employee morale through recognition programs, fostering a positive work environment that encouraged teamwork.

Education

Bachelor of Science in Nursing

Central High School
Grand Forks, ND
01-2027

Skills

  • Skilled at prioritizing concurrent responsibilities
  • Service excellence
  • Consistently dependable
  • Team player attitude
  • Handling difficult customers
  • Hospitality service expertise
  • Suggestive selling
  • Fast learner
  • Hospitality and guest service
  • Good conversationalist
  • Engaging customers

Interests

  • Participating in various activities, including fantasy football, frolfing, and discussing any and all sports with other enthusiasts

Timeline

Bartender

Skies 322
10.2024 - Current

Blackjack Dealer

Listen Center
08.2024 - Current

Host

Skies 322
02.2024 - Current

General Manager

Papa John's Pizza
08.2023 - 02.2024

Assistant Manager

Papa John's Pizza
06.2021 - 08.2023

Shift Lead

Papa John's Pizza
07.2020 - 06.2021

Bartender

The Craftcade
06.2019 - 07.2020

Assistant Manager

Canad Inns Destination Center-Splashers Waterpark
10.2014 - 06.2019

Bachelor of Science in Nursing

Central High School

Similar Profiles

CREATE PROFILE
Kayla Salyers