Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
PROFESSIONAL DEVELOPMENT
TEACHING EXPERIENCE
NAVY VETERAN
Timeline
Generic
GEORGINA KOWALCZYK

GEORGINA KOWALCZYK

Eden Prairie,MN

Summary

Comprehensive experience in managing teams and completing a broad range of projects, from the customization and development of sales and recognition programs and materials, to a “one-stop” customer account management. Control projects using development techniques and recognizing common obstacles to project tracking. Demonstrated strong communication, project management, and sales activities including Key Operating Indicators reporting, statistical analysis, and program administration. Multitasking and problem solving skills, as well as working well in teams and/or independently in order to accomplish set goals. Articulate communicator, both oral and written with fluency in English, Spanish and French. Strong knowledge of MS Word, Excel, Outlook, Access, Power Point, Chrome, and other technology. Work well independently and in teams with strong planning and decision making. Successful at working with diverse populations through respect and excellent interpersonal skills. Extensive international travel including Study Abroad experience.

Business professional with strong foundation in administrative and support roles. Known for enhancing office productivity and supporting key business functions through efficient organization and communication. Focused on team collaboration and results, adaptable to changing business needs. Skilled in calendar management, document preparation, and client relations.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Business Assistant

Heartland Dental
05.2025 - Current
  • Managed daily office operations, ensuring smooth workflow and optimal resource utilization.
  • Maintained confidentiality while handling sensitive information related to clients or internal matters within the organization.
  • Increased overall productivity by delegating tasks effectively and supervising team members.
  • Improved client satisfaction rates through prompt resolution of concerns and proactive relationship management.
  • Mentored junior staff members on best practices in administrative tasks, fostering a positive work environment conducive to learning and growth.
  • Contributed to successful project execution through effective coordination between departments involved in shared initiatives.
  • Developed strong relationships with clients, vendors, and internal stakeholders through excellent communication skills.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed office communications and correspondence to enhance workflow efficiency.
  • Processed invoices and expense reports, ensuring accuracy and timely submissions.
  • Assisted with data entry and management using office software and databases.
  • Responded to inquiries from callers seeking information.
  • Contributed to a positive work environment by greeting visitors professionally, managing incoming calls, and addressing needs promptly.
  • Optimized document management by digitizing paper files and maintaining updated digital records in a secure database.
  • Bolstered client satisfaction with prompt and accurate responses to inquiries and concerns via phone or email.
  • Managed front desk operations to create welcoming environment for visitors.
  • Contributed to significant reduction in overdue accounts by supporting accounts receivable process.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Utilized office management software to record and track customer information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Managed correspondence, prioritizing communication and ensuring timely responses.

Bilingual Group Manager

Encore Capital Group
08.2006 - 10.2009
  • Managed and achieved operational goals and overall business results by leading a team of 25 Bilingual and English speaking Account Managers.
  • Developed and implemented effective strategies and monitored progress to meet team and individual growth targets.
  • Responsible for all aspects of performance management -setting expectations by creating individualized Continuous Improvement Plans, observing, coaching, counseling and monitoring progress.
  • Presented to staff and leadership on results, challenges and strategies to increase performance. Maintained strong public speaking and presentation skills.
  • Outgoing and highly self-motivated.
  • Responsible for performance metrics and tracking, supporting an engaged and collaborative team environment, and developing tactical solutions for responding to problems and resolving conflicts.
  • Led cross-functional teams to enhance operational efficiency and drive strategic initiatives.
  • Identified key performance indicators, monitoring progress to ensure alignment with strategic targets.
  • Facilitated training programs focused on best practices, improving team competency and service delivery standards.
  • Identified areas of improvement through regular performance reviews, providing constructive feedback and coaching for team members.
  • Ensured compliance with industry regulations and company policies, mitigating risks associated with non-compliance issues.
  • Implemented training programs to improve staff skillsets, enhancing overall productivity and job satisfaction.

Spanish Sales Specialist

Creative Memories
08.2004 - 06.2006
  • Acted as liaison between Hispanic Markets, Sales, Marketing, Creative Services, Project Traffic, and Engineering Departments.
  • Performed functions in support of Hispanic Markets sales activities including Key Operating Indicators reporting, statistical analysis, and program administration.
  • Lead the customization and development of sales, incentive, and recognition programs and materials for Hispanic markets.
  • Setting up and breakdown of booth at conferences.
  • Leveraged the strengths of existing processes and identified opportunity areas.
  • Enhanced the creation of monthly Spanish Consultant sales forms by improving the gathering of necessary data, saving time and effort to marketing, sales, and creative services departments.
  • Developed and maintained strong relationships with clients to enhance customer loyalty and retention.
  • Assisted in implementing sales strategies that increased product visibility and brand awareness.
  • Provided expert advice on product features, helping customers make informed purchasing decisions.

Account Operations Specialist I

General Mills
06.2002 - 08.2004
  • Managed multiple components of one or more General Mills customers.
  • Provided one-stop service for assigned customers receiving and processing $65-75 million in sales annually.
  • Closely collaborated with Sales Representatives and customers on financial and service-oriented issues.
  • Developed partnership with key people at each account in order to receive all customers’ invoices in a timely manner.
  • Partnered with the logistics team at transportation companies to ensure timely product delivery.
  • Created a spreadsheet process that summarized all Accounts Receivable items enabling Sales Representative to effectively identify each item, facilitating the writing of contracts and resulting in the clearing of $3.5 million in account receivable items.
  • Collaborated with cross-functional teams to optimize supply chain workflows.
  • Led initiatives to reduce waste and increase sustainability within production operations.
  • Monitored key performance indicators to drive continuous improvement in operational metrics.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem solving.

Sales Associate

Dunham’s Sports
05.2001 - 06.2002
  • Provided customer assistance and order processing.
  • Engaged customers to understand needs and recommend appropriate products.
  • Managed inventory levels, ensuring product availability and organization on sales floor.

Corrections Officer II

Minnesota Correctional Facility
07.1997 - 12.2000
  • Supervised large inmate populations and mediated conflict.
  • Supervised inmate activities, ensuring compliance with facility regulations and maintaining safety protocols.
  • Conducted regular inspections of facilities to identify security vulnerabilities and enforce operational standards.
  • Managed inmate behavior through effective communication and conflict resolution techniques, fostering a secure environment.

Credit Analyst

Fingerhut Corporation
08.1996 - 07.1997
  • Answered customer calls, processed customer order requests.
  • Approved or denied credit as appropriate based on customer income analysis.
  • Assisted the Collections department with Spanish customer callbacks.
  • Analyzed credit data to evaluate customer risk and make informed lending decisions.
  • Developed comprehensive reports on credit trends to support strategic initiatives.

Education

Master of Arts - Education, Initial Licensure

Augsburg College
Minneapolis, MN
06.2016

Bachelor of Arts - Spanish and French with Minor in International Business

Saint Cloud State University
Saint Cloud, MN
05.2002

Skills

  • Budget planning
  • Document management
  • Client relationship building
  • Vendor negotiation
  • Customer service
  • Report preparation
  • Calendar management
  • Regulatory compliance
  • Audit coordination
  • Bank deposits
  • Sales support

Accomplishments

  • Member of the College of Business Council, American Marketing Association, OEL, and AIESEC at St. Cloud State University.
  • Honorary life member of the “Société d’Honneur Française PI DELTA PHI” Chapitre Lambda Alpha, and “La Sociedad Nacional Hispánica Sigma Delta Pi” Capítulo Pi Gamma.

Certification

Elementary Education, K-6 June 2016

Languages

French
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual

PROFESSIONAL DEVELOPMENT

  • Certificate “The Leadership Challenge,” International Leadership Associates Apr 2006
  • Certificate “Egonomics,” Marcum & Smith Sep 2006
  • Certificate “Situational Frontline Leadership” Nov 2006

TEACHING EXPERIENCE

  • Kindergarten Spanish Immersion Teacher Minnetonka, MN Aug 2023 - June 2024
  • Develop and implement lesson plans that fulfill the requirements of district’s curriculum program and show written evidence of preparation as required.
  • Prepare lessons that reflect accommodations for differences in learning styles.
  • Plan and use appropriate instructional and learning strategies, activities, materials, and equipment that reflect understanding of the learning styles and needs of students assigned.
  • Conduct assessment of student learning styles and use results to plan instructional activities.
  • Work cooperatively with special education teachers to modify curricula as needed for special education students according to guidelines established in Individual Education Plans (IEP).
  • Create classroom environments conducive to learning and appropriate for the physical, social, and emotional development of students.
  • Assist in selection of books, equipment, and other instructional materials.
  • Elementary K-4 Spanish Teacher
  • Middle School Art Teacher
  • High School Spanish Teacher
  • Fourth Grade Teacher
  • Pioneer Elementary School/Healy High Pierz School District Aug 2016 - June2023
  • Responsible for launching and implementing an elementary K-4 grade Spanish Program.
  • Partnering with the middle school art teacher to teach art to 8th Grade students.
  • Taught Spanish I to grades 9 and 10th in addition to performing 4th grade teaching duties.
  • Third Grade Teacher
  • Clearview Elementary School, St. Cloud School District Aug 2012 - June 2016
  • Taught third grade content in Spanish and English to as many as 27 students per class.
  • Created and implemented engaging, standards-based, and multi-strategy lessons for Language Arts, Science, Social Studies and Math.
  • Differentiated and supplemented instruction for each student’s varying interests, prior knowledge, and individual academic and developmental needs.
  • Analyzed students’ assessment data, work samples, and participation in order to successfully and continuously group students for guided reading groups, math intervention, and cooperative learning activities.
  • Collaborated in goal setting, reflection, and instructional planning during Individualized Education Program meetings, Professional Development and grade-level team meetings.
  • Conferred with parents and families during conferences highlighting students’ strengths and setting home and school goals using MCA and STAR data samples and student work.
  • Spanish Teacher
  • St. Francis Xavier Catholic School, Buffalo, MN Dec 2009 – Jun 2012
  • Taught Spanish to 275 students grades K-8, and 38 preschool students ages 4-5.
  • Developed a new Spanish curriculum that incorporated cross curricular content and individualized or modified lessons accordingly to meet students’ learning needs.
  • Created and implemented innovative and engaging lesson plans and activities to motivate all students to learn Spanish.
  • Incorporated the use of technology, music and authentic artifacts to provide experiential learning opportunities in and out of the classroom, and to make Spanish relevant and useful for students.
  • Closely collaborated and maintained positive, productive relationships with students, parents, teachers and school staff to enhance student learning.

NAVY VETERAN

  • USN Reserves, Fort Snelling MN Aug 1997 - May 2001
  • Active Duty, San Diego, CA Apr 1991 – Jun 1996

Timeline

Business Assistant

Heartland Dental
05.2025 - Current

Bilingual Group Manager

Encore Capital Group
08.2006 - 10.2009

Spanish Sales Specialist

Creative Memories
08.2004 - 06.2006

Account Operations Specialist I

General Mills
06.2002 - 08.2004

Sales Associate

Dunham’s Sports
05.2001 - 06.2002

Corrections Officer II

Minnesota Correctional Facility
07.1997 - 12.2000

Credit Analyst

Fingerhut Corporation
08.1996 - 07.1997

Bachelor of Arts - Spanish and French with Minor in International Business

Saint Cloud State University

Master of Arts - Education, Initial Licensure

Augsburg College