Rocky King
House Springs,MO
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Store Associate
Maverik Adventure's First Stop
Reno, NV
10.2023 - 02.2024
- Assisted customers with product selection, pricing and availability.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
Merchandising Manager
Town Pump and Casino
Forsyth, MT
06.2021 - 10.2023
- Developed strategies for product positioning and pricing based on market analysis.
- Created and implemented promotional campaigns to increase sales of merchandise.
- Reviewed store performance data and made adjustments accordingly.
- Ensured compliance with company policies regarding product selection, ordering, display and inventory management.
- Maintained detailed records of all purchases, orders and returns associated with merchandising operations.
- Determined direction for seasonal merchandise by researching and analyzing trends.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Coordinated staff schedules and other labor activities to foster seamless delivery of service.
Department Manager
Schnucks Markets
St Louis, MO
09.2011 - 02.2021
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Developed promotional campaigns to increase brand recognition in target markets.
- Monitored daily sales figures to track trends in customer buying behavior.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Performed opening and closing duties as part of management team and handled cash management.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
Reservation/Insurance Claims Phone Representative
Enterprise Rent-A-Car
St Louis, MO
05.2006 - 03.2008
- Provided customer service by answering incoming calls and responding to inquiries in a timely manner.
- Addressed customer complaints, identified causes of problems, and provided solutions.
- Maintained accurate records of customer interactions, details of inquiries, comments, and actions taken.
- Navigated multiple computer applications simultaneously to research customer issues and provide appropriate responses.
- Identified opportunities to upsell products or services when appropriate.
- Followed established procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Kept abreast of product changes, updates, and upgrades to ensure accurate information was shared with customers.
- Recognized potential sales opportunities using probing techniques during conversations with customers.
- Utilized problem solving skills in order to resolve complex customer inquiries.
- Adhered to quality assurance standards regarding telephone etiquette and data entry accuracy.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Certificate - Business Management
Rolla Voc-Tech
Rolla, MO05-1984
High School Diploma -
Rolla High School
Rolla, MO05-1983
Skills
- Inventory Tracking And Storage
- Store Displays
- Merchandise Displays
- Store Operations Oversight
- Customer Assistance
- Customer Support
- Purchase Recommendations
- Point Of Sale Operation
- Suggestive Selling
- Customer Needs Assessment
Timeline
Store Associate
Maverik Adventure's First Stop
10.2023 - 02.2024
Merchandising Manager
Town Pump and Casino
06.2021 - 10.2023
Department Manager
Schnucks Markets
09.2011 - 02.2021
Reservation/Insurance Claims Phone Representative
Enterprise Rent-A-Car
05.2006 - 03.2008
Certificate - Business Management
Rolla Voc-Tech
High School Diploma -
Rolla High School
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