Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Nari Morgia

Aliso Viejo,CA

Summary

Dedicated and solution-driven professional with a unique blend of expertise in customer service and engineering. With two years of experience as an International Airport Customer Service Representative, I have honed my interpersonal and communication skills, ensuring exceptional service delivery to a diverse range of passengers. Adept at handling inquiries, resolving issues, and maintaining a positive customer experience. In addition to my customer service background, I have a technical foundation as a frontend engineer. Proficient in HTML, CSS, and JavaScript, I have successfully translated design concepts into visually appealing and user-friendly interfaces. I am experienced in collaborating with cross-functional teams and excel at optimizing website performance and ensuring a seamless user experience across various devices. Seeking a role that leverages my combined strengths in customer service and engineering, I am eager to contribute my adaptability, problem-solving abilities, and technical expertise to drive success and innovation at your company

Overview

16
16
years of professional experience

Work History

React Software Developer

Immersed
10.2022 - 03.2023
  • Created calendar component functionality that helps users manipulate and manage the schedule of their training
  • Generated a communications component using Formik that allows users to add and modify the schedule of their own work
  • Implemented Transit zone component with React-Bootstrap/Carousel and React-Slick to create a carousel view for users to preview all zones entry
  • Developed the latest user-facing features using React.js and built reusable components & front-end libraries for future use
  • Identified web-based user interactions and developed highly-responsive user interface components via React concepts
  • Utilized Postman to test API implementation and functionality
  • Performed the integration of front-end elements created by front-end developers
  • Created successful websites that met requirements for objectives such as load speed and design
  • Improved and designed new layouts to achieve usability and performance objectives
  • Utilized third-party libraries in React such as Yup, Formik, SweetAlerts, React-Bootstrap, and Toastrs
  • Continued self-education and training to keep up with industry changes and trends
  • Designed tools and scripts to provide support to projects as per requirements
  • Reviewed information and elements regularly on websites and pages for accuracy and functionality
  • Implemented third-party libraries such as YUP and FORMIK to include form and form field validation.

Airport Customer Representative

Incheon International Airport
01.2007 - 02.2009
  • Assisted international passengers in person, over the phone, and via email, addressing inquiries related to visas, documentation, and travel requirements.
  • Greeted and assisted passengers at the airport, providing information on flights, baggage procedures, and airport facilities.
  • Handled special requests and accommodations for international travelers, ensuring a personalized and seamless experience.
  • Collaborated with airline staff, security personnel, and other airport departments to coordinate smooth passenger experiences.
  • Conducted pre-flight and post-flight briefings to ensure passengers were informed about safety procedures and any potential disruptions.

Education

Software Engineer Program -

Sabio FullStack Engineer Boot Camp
Irvine, CA

Skills

  • Microsoft SQL Server
  • Management Studio
  • GIT
  • GITHUB
  • Postman
  • Visual Studio Code
  • Debugging
  • Visual Studio
  • Problem-solving
  • Teamwork
  • Research
  • Critical Thinking
  • Communication
  • Proactive with a passion for learning
  • React
  • JavaScript
  • AJAX
  • HTML/CSS
  • Axios
  • Bootstrap
  • JQuery
  • Toastr
  • English
  • Korean
  • Data Entry
  • Receiving Support
  • Customer Relations
  • Coordination
  • Prioritization
  • Customer Service
  • Information Updates

Languages

English
Korean

Timeline

React Software Developer

Immersed
10.2022 - 03.2023

Airport Customer Representative

Incheon International Airport
01.2007 - 02.2009

Software Engineer Program -

Sabio FullStack Engineer Boot Camp

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Nari Morgia