Xiomara Silva
Mascotte,FL
Summary
Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Legal Assistant/Receptionist Administrator
Aponte Law Firm
Tavares, FL
08.2018 - Current
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Worked alongside attorney, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Completed document revisions, court document filings, and immigration petitions.
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
- Prepared intake sheets for clients in Spanish and English.
- Organized files for court proceedings.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Obtained signatures from attorneys for legal documents.
- Entered new cases into company database.
Call Center Representative
Advanced Endodontics
Clermont, Florida
03.2017 - 08.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of providing knowledgeable responses to diverse questions.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Dental Customer Service Representative
Medusind Solutions
Orlando, Florida
11.2016 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Nail Salon Receptionist
Urban Cocoon Nails
Clermont, Florida
07.2016 - 09.2016
- Developed relationships with guests to meet client needs and encourage repeat service.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Communicated with spa team members if clients canceled or changed appointment times.
- Escorted clients to spa areas, treatment rooms and offices.
- Listened closely to customer complaints and responded appropriately to issues.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients and updated client records.
Orthodontic Receptionist
Modern Othodontics
Clermont, Florida
07.2015 - 09.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, and faxing.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
Hostess/Server
San Jose's Mexican Restaurant
Clermont, Florida
03.2014 - 02.2015
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
Education
Associate of Arts -
Lake Sumter Community College
Leesburg12.2024
High School Diploma -
South Lake High School
Groveland, FL05.2014
Skills
- Spanish Fluency
- Case Interpretation
- Filing System Organization
- Legal Terminology
- Legal Correspondence
- Case File Preparation
- Client Intakes
- Customer Satisfaction
- MS Office Proficiency
- Critical Thinking
- Appointment Scheduling
- Organization and Time Management
Certification
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Legal Assistant/Receptionist Administrator
Aponte Law Firm
08.2018 - Current
Call Center Representative
Advanced Endodontics
03.2017 - 08.2018
Dental Customer Service Representative
Medusind Solutions
11.2016 - 03.2017
Nail Salon Receptionist
Urban Cocoon Nails
07.2016 - 09.2016
Orthodontic Receptionist
Modern Othodontics
07.2015 - 09.2016
Hostess/Server
San Jose's Mexican Restaurant
03.2014 - 02.2015
Associate of Arts -
Lake Sumter Community College
High School Diploma -
South Lake High School
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