Mackenzie Harris
Winslow,IL
Summary
A hardworking employee who excels in providing the best customer service in any way. I am committed to bringing all of my dedication, and skills to any company. I am committed to learning and thriving in any environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Intake Advisor
Texas Criminal Defense Group
Lubbock, Texas
05.2022 - Current
- Inbound and outbound calls to potential new clients.
- Documented all required information, making sure it was detailed and accurate.
- Verify charges with arresting agencies, verifying court dates.
- Providing excellent customer service to all callers and assisting them with other resources if needed.
- Responding to emails, and text messages in a timely manner.
- Successfully setting up consultations with our Client Consultants.
- Participated in 2 weekly team meetings. Providing feedback on things that could be improved, or implemented.
- Listening to calls from our Senior Intake Advisors to provide feedback, improving their skills on handling calls.
- Meeting and exceeding our monthly set and show rate.
Customer Service Cashier
Blanchardville Coop Oil Cenex
Blanchardville, WI
10.2018 - 02.2022
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, and emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Built and maintained productive relationships with employees.
- Checked personal identifications during alcohol and tobacco sales.
- Built loyal clientele through friendly interactions and consistent appreciation.
Assistant Store Manager
Swarovski
Madison, WI
07.2018 - 10.2018
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Store Manager
Gymboree
Madison, WI
01.2016 - 09.2018
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Updated POS system with new products and promotional offers.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education
High School Diploma -
Genoa-Kingston High School
Genoa, IL05-2008
Skills
- Policy Knowledge
- Interviewing techniques
- Charting and clinical documentation
- Multi-Line Phone Systems
- Confidentiality
- Regulatory Compliance
- Problem-Solving
- Team Collaboration
- Script Reading
- Continuous Improvement
- Professionalism
- Flexible Schedule
- Payment Processing
- Telephone Etiquette
- Time management abilities
- Problem-solving aptitude
- Professional Demeanor
- Reliability
- Customer Engagement
- Team building
- Customer Service
- Active Listening
- Multitasking
- Inbound and outbound calls
- Client Engagement
- Phone and Email Etiquette
- Team Leadership
Accomplishments
- Thrived in leadership
- Top seller at Swarovski
Certification
- Food Safety Certification
Timeline
Senior Intake Advisor
Texas Criminal Defense Group
05.2022 - Current
Customer Service Cashier
Blanchardville Coop Oil Cenex
10.2018 - 02.2022
Assistant Store Manager
Swarovski
07.2018 - 10.2018
Store Manager
Gymboree
01.2016 - 09.2018
High School Diploma -
Genoa-Kingston High School