Ivan Garcia
Santa Ana,CA
Summary
Trustworthy and dedicated to serving customers, operating registers and store operations. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
2
2
years of professional experience
Work History
Cashier / Crew Member / Lead
Wendy's
07.2019 - 08.2021
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area
- Accurately handled cash register transactions while providing excellent customer service
- Made change and issued receipts or tickets to customers for each transaction
- Properly maintained and operated cash register and POS system to swiftly process payments
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked
- Counted and balanced cash drawer at beginning and end of shift to reduce errors and theft
- Learned duties for various positions and provided backup at key times
- Resolved customer complaints independently or with aid of supervisor
- Provided customers with information on specials and discount deals
- Supervised team members to confirm compliance with set procedures and quality requirements
- Mentored and guided employees to foster proper completion of assigned duties
- Took orders, prepared meals, and collected payments
- Kept food preparation area, equipment, and utensils clean and sanitary
- Prepared products following restaurant, health, and safety standards and procedures
- Escalated problems or complaints to relevant supervisor or manager for resolution
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
- Prepared recipe ingredients by washing, peeling, cutting, and measuring
- Filled out daily shift log to record amount of food prepared, used and leftover
- Recommended products based on solid understanding of individual customer needs and preferences
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Sanitized equipment and wiped down counters and tables to prevent spread of germs
- Learned special recipe items and seasonal offerings to best meet customer needs
- Promoted additional items with beverages, increasing store sales
Assistant / Customer Service
Exit Garage Doors
08.2019 - 05.2020
- Built strong relationships with colleagues and customers with friendly and helpful service
- Responded to customer calls and emails to answer questions about products and services
- Made reservations and appointments for customers
- Took inventory with help of Manager(s)
- Handled customer service issues professionally and quickly
- Delivered prompt service to prioritize customer needs
- Helped on-site manage with store operations and responsibilities
- Provided quality service to all customers
- Refunded money and adjusted bills to resolve customer service or billing complaints
- Exhibited high energy and professionalism when dealing with clients and staff
- Maintained up-to-date knowledge of product and service changes
- Responded proactively and positively to rapid change
- Educated customers about billing, payment processing and support policies and procedures
- Cross-trained and backed up other customer service managers
- Promptly responded to inquiries and requests from prospective customers
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Organized and scheduled customer orders to appropriate departments
Education
Computer Science
Orange Coast College
Costa Mesa, CA2026
High School Diploma -
Norte Vista High School
Riverside, CA2021
Skills
- Critical Thinking
- Reading Comprehension
- Verbal and Written Communication
- POS Systems
- Social Perception
- Billing and Payment Processing
- Microsoft Office
- Time Management
- Providing Feedback
- Cooperative Attitude
- Task Management
- Operational Efficiency
Languages
Spanish
Native or Bilingual
Timeline
Assistant / Customer Service
Exit Garage Doors
08.2019 - 05.2020
Cashier / Crew Member / Lead
Wendy's
07.2019 - 08.2021
Computer Science
Orange Coast College
High School Diploma -
Norte Vista High School
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