.jpeg&q=70)
Jacqueline Nabors
Senior Customer Service Manager
Covington,Georgia
Summary
Senior Customer Success Manager with a specialty in Logistics Operations. Skills as a detailed, analytical, critical think Customer Success manager. Experience in Customer Service and Logistics operations has provided the skills to provide exceptional by service and customer relations. Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service. Highly trained in conflict management and corporate process and procedures Knowledge of general business software and aptitude to learn new applications. Sociable Customer Success Manager versed in applying conflict resolution strategies to escalated customer complaints. Helpful team leader passionate about training others in customer satisfaction. Noted for creativity in customer support strategies.
Overview
11
11
years of professional experience
Work History
Customer Success Manager – Senior Lead
Kenco Logistics
Social Circle, GA
04.2016 - Current
- Lead, motivate, and supported large team within time-sensitive and demanding environment
- Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
- Partner with cross-functional support teams in improving proprietary tools and systems
- Work closely with legal and safety departments to make sure activities remain compliant
- Handled 100 calls per day to address customer inquiries and concerns
- Demonstrated in-depth knowledge of products, services and polices to coach team members
- Assisted with recruiting, hiring and training perspective candidate.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Lead Logistics Inventory Specialist
Pactive Advance Packaging
Covington, GA
01.2013 - 01.2016
- Manage inventory of warehouse and office equipment
- Saved $10,000.00 by implementing cost-saving initiatives that addressed long-standing problems
- Partner with cross-functional support teams in improving proprietary tools and systems
- Ensured operational activities remain on time and within defined budget
- Performs a wide range of duties to facilitate operations & inventory control functions
- Maintained inventory levels and makes recommendation for replenishment of all storeroom supplies
- Resolving any inventory errors or discrepancies that occur
- Analyzes and explains inventory variances
- Maintains inventory accuracy for inventory by binning and picking merchandise utilizing inventory management system
- Communicates with distributors, buyers, management and customers regarding requisitions for stock items and works to resolve any delivery issues.
- Performed data entry and completed proper paperwork.
Customer Support Specialist
Numerex
Atlanta, GA
01.2011 - 01.2013
- Receive Inbound calls for Uplink Security
- Maintain relationships between new and existing customers using Uplink product and services
- Complete dealer consultation and assessment
- Rely on problem-solving acumen to analyze dealer issues and recommend solutions
- Activating and upgrading systems with Uplinks enhanced alarm technology
- Perform troubleshooting of Uplink equipment and Services
- IoT and Smart Home devices (e.g., Alarms, Smart Homes)
- Complete customer onboarding and education of key products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained 90% success rate on first-call resolutions, escalating complex concerns to supervisors or field personnel to achieve necessary support.
- Completed 100 new orders per day with 85% accuracy and consistently high customer satisfaction scores.
Education
Associate - Arts inBusiness Administration
Georgia Piedmont Technical College
Clarkston, GA05.2032
High School Diploma -
Towers High School
Decatur, GA05.1996
Skills
- Motivator
- Leader
- Critical Thinker
- Self-
- Starter
- Excellent oral & written
- Communication skills
- Organized problem solver
- MS
- Office Suites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Success Manager – Senior Lead
Kenco Logistics
04.2016 - Current
Lead Logistics Inventory Specialist
Pactive Advance Packaging
01.2013 - 01.2016
Customer Support Specialist
Numerex
01.2011 - 01.2013
Associate - Arts inBusiness Administration
Georgia Piedmont Technical College
High School Diploma -
Towers High School
Similar Profiles
Isaac SweganIsaac Swegan
Inbound Team Lead at Kenco LogisticsInbound Team Lead at Kenco Logistics
Joseph EttsJoseph Etts
Stand-Up Forklift Operator at Kenco LogisticsStand-Up Forklift Operator at Kenco Logistics
Michael SmithMichael Smith
General Manager at Kenco logisticsGeneral Manager at Kenco logistics
Dymond OdomDymond Odom
Hi-Lo Operator at Kenco LogisticsHi-Lo Operator at Kenco Logistics
DENNIS PARKERDENNIS PARKER
Warehouse Lead at Golden State Foods Conyers GaWarehouse Lead at Golden State Foods Conyers Ga