Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lourdes Gutierrez

San Francisco,CA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

17
17
years of professional experience

Work History

Esthetician

04.2024 - 09.2024
  • Maintained strict adherence to sanitation guidelines, ensuring a safe and hygienic environment for all clients.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Gained hands-on experience in various facial treatments, enhancing clients'' skin health and appearance.
  • Expanded knowledge of advanced treatment options such as chemical peels, microdermabrasion, and LED light therapy.
  • Promoted a relaxing atmosphere for each client visit by maintaining a clean workspace and utilizing calming techniques during treatments.
  • Performed facials and other treatments such as lash lift, brow lamination, tints and waxing.
  • Demonstrated proficiency in waxing services (inc: Brazilian waxing), providing smooth results while minimizing discomfort for clients.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Participated in continuing education workshops to stay current on industry trends, techniques, and product innovations.
  • Used social media platforms to promote services.

Eligibility Worker

City and County of San Francisco
08.2014 - Current
  • Interview patients, their relatives and others to obtain financial and demographic information and determine eligibility for coverage of medical care under various Federal, State or County programs or under the provisions of private or public health care plans; verify insurance and arrange for billing of the appropriate agency or health care plan.
  • Admit and register patients for clinic and hospital services; initiate referrals for incoming skilled or long term care patients.
  • Coordinate transfers of patients between medical facilities; inform patients of procedures and necessary reports.
  • Explain eligibility programs, qualification standards, policy and procedure to patients; assist patients in completion of applications, forms and reports when necessary; review and evaluate applications for completeness and accuracy; prepare patient budget to determine eligibility.
  • Prepare records related to patient eligibility information and financial assistance received; update records; submit required reports.
  • Investigate statements and information received from applicant through the use of telephone or written verifications.
  • Investigate and resolve patient questions and concerns regarding clinic and hospital bills.
  • Review cases with supervisor in assessing the quality of the payment source determination process and procedure.
  • Compose and prepare correspondence to patients, references, and State agencies; gather statistical data and prepare reports as required.
  • Answer questions and provide information to patients and the general public regarding assigned program area.
  • Perform related duties as required.

Medical Assistant

Lillie A. Mosaddegh, MD
08.2007 - 12.2015
  • Versatile working and keeping track of 3 offices Locations
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for eye examinations.
  • Expertise in medical records management, including organizing & filing charts, inputting digital medical records and scanning documents.
  • Skilled answering multi-system phones, scheduling appointments, preparing charts and verifying insurance.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Autoclaved all medical instruments at the end of each shift.
  • Scheduled MRI's, specialty appt, obtaining referrals for ophthalmic surgery's
  • Performed Visual Fields, OCT's, I Trace Topography’s and LipiFlow's.
  • Maintained all office supplies with timely ordering and restocking to ensure smooth workflow at all times
  • Assisted with billing and coding process, ensuring accurate insurance claims for eye exams with VSP, EyeMed and disability eye exams with the state of CA.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.

Education

Esthetician License - Esthetician

San Francisco Institute of Esthetics And Cosmetology
San Francisco, CA
09.2024

Certified Medical Assistant - Health And Wellness

Bryman College
San Francisco, CA
03.2005

High School Diploma -

Abraham Lincoln High School
San Francisco
06.2002

Skills

    Excellent written and verbal communication

    Appointment Scheduling

    Policy Knowledge

    Telephone Etiquette

    Cross-cultural sensitivity

    Problem-Solving

    Time Management

    Reliability

    Organizational Skills

Languages

Spanish
Native or Bilingual

Timeline

Esthetician

04.2024 - 09.2024

Eligibility Worker

City and County of San Francisco
08.2014 - Current

Medical Assistant

Lillie A. Mosaddegh, MD
08.2007 - 12.2015

Esthetician License - Esthetician

San Francisco Institute of Esthetics And Cosmetology

Certified Medical Assistant - Health And Wellness

Bryman College

High School Diploma -

Abraham Lincoln High School

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Lourdes Gutierrez