CRYSTAL CROSLEY

●Ensuring title transferability for assets to be sold online by meticulously adhering to state laws, collaborating with other departments and publishing items with clear path to transfer of ownership.

● Support Title Operations Specialist Tier 1 with processing incoming and outgoing title documents, updating internal systems accordingly with high accuracy.
● Update and maintain internal systems to accurately track the flow of work and information.

● Review contracts, titles and title documents for transferability, identifying errors, omissions and accuracy for each asset

● Complete weekly title folder audits consisting of 200-450 titles and documents to ensure title and other documents are in the correct location and all documents are accounted for.

●Collaborating with the sales team to meet deadlines and get assets online with all required documents.

● Reviewing listings to ensure all listings are accurate, up to date, and showing online correctly.

• Establish positive rapport with customers to determine needs and recommend most suitable products
• Asked probing questions to determine root cause of customer needs
• Assist average of 30 customers per day
• Provide exemplary customer service by portraying a gracious, friendly and engaging manner
• Accurately respond to inbound phone calls using designated script, active listening skills, and extensive product knowledge to solve customer queries.

• Used automated dialing system for inbound and outbound calls, assisting 130+ customers daily in a call center environment.
• Learned basic knowledge of bank codes to determine reason of returned, declined and stop payments
• Reviewed customer payment history, standing of bank account and employment to determine loan amount
• Processed loans from start to finish by verifying information and completing the loan application with the customer over the phone
• Assisted customers in understanding loan terms and conditions to make informed decisions
• Followed up with customers via phone, email, and text to close loans
• Worked with returning customers and offered any promotions Retaining customer business
• Maintained strict confidentiality of bank records and client information.