Isabella Werner
Plano,TX
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Corporate Services Specialist
Beal Bank Headquarters
10.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Developed and implemented systems to track customer feedback and satisfaction.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Created team rotations to man center effectively during peak hours.
Front Desk Receptionist
OneRehab
01.2022 - 10.2022
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Confirmed appointments, communicated with clients, and updated client records.
Pro Sales Lead/ Head Cashier
Home Depot
10.2020 - 01.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Collaborated with cross-functional teams to develop integrated sales strategies, driving overall company growth.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Lifted and moved items weighing 10-60 pounds multiple times per shift.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Loaded and unloaded trucks.
- Scanned items on arrival and departure to create accurate tracking records.
- Used pallets, straps and load bars to secure freight for transport.
Education
Associate of Applied Science - Business Management
Collin College
Plano, TX05.2028
Skills
- Good communication
- Leadership
- Excellent time management
- Interpersonal communication
- Organization
- Customer service
- Collaboration
- Conflict resolution
- Active listening
- Attention to detail
- Solving problems
- Building relationships B2B
- Open to travel
- Willing to get any license/certifications
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- HVAC Systems
- Data Analysis
- Project Planning
- Quantitative skills
- Coaching and Mentoring
- Schedule Coordination
- Information tracking
- Training Management
- Scheduling proficiency
- Microsoft expertise
- Reporting skills
Certification
CPR and AED
Willing to learn
LANGUAGES
Fluent in Portuguese
Fluent in Spanish
Timeline
Corporate Services Specialist
Beal Bank Headquarters
10.2022 - Current
Front Desk Receptionist
OneRehab
01.2022 - 10.2022
Pro Sales Lead/ Head Cashier
Home Depot
10.2020 - 01.2022
Associate of Applied Science - Business Management
Collin College
CPR and AED
Willing to learn
LANGUAGES
Fluent in Portuguese
Fluent in Spanish
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