Laurel Masters
Full-Time Student
La Crosse,WI
Summary
Dedicated and dependable student aiming to apply knowledge of Political Science and Environmental Studies to help achieve organization objectives. Demonstrated history of participation in campus activities with multiple leadership roles. Self-starter and eager to bring excellent work ethic and strong commitment to quality performance working in a team environment, while advancing my knowledge of politics on the national/state/local level, environmental impact on minorities, social justice politics, and environmental stewardship.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Mentorship Intern
Citizen Action Of Wisconsin
La Crosse, WI
01.2022 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Reviewed related literature and conducted investigations to support research efforts.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Shift Leader
MOKA Coffee
La Crosse, WI
03.2021 - Current
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained new employees and delegate daily tasks and responsibilities.
Waitress
Nakoma Golf Club
Madison, WI
12.2018 - Current
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties
- Recognized by management for providing exceptional customer service
- Improved operations by working with team members and customers to find workable solutions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Intern
Public Defender's Office
La Crosse, WI
09.2021 - 12.2021
- Sorted and organized files, spreadsheets and reports.
- Delivered clerical support by handling range of routine and special requirements.
- Answered incoming telephone calls, took down messages and provided information.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Referee
REC Center
La Crosse, WI
02.2019 - 01.2020
- Assisted new referees with training and learning specific game rules and regulations
- Fostered sportsmanship among players and coaches to minimize in-game conflict.
- Inspected sporting equipment for compliance with safety and event regulations.
- Communicated with fans, coaches, and players.
Cashier
Metro Market
Madison, WI
11.2016 - 01.2018
- Learned roles of other departments to provide coverage and keep store operational
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
Papa Jimmy's Pizzeria
Cottage Grove, WI
09.2015 - 09.2016
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests and return visits
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
Education
Bachelor of Science - Political Science (Political Science, Environmental Studies (Environmental Studies
University of Wisconsin - La Crosse
La Crosse, WI 09.2018 - Current
High School Diploma -
Monona Grove High School
Monona, WI 09.2014 - 06.2018
Skills
Administrative tasks
Client Relationships
Talented leader
Team collaboration
Problem-solving
Outstanding communication skills
Strategic planning and analysis
Affiliations
Panhellenic Executive Council Member - Vice President of Activities (2019-2020)
Alpha Phi - Director of Sisterhood (2019-2020)
Alpha Phi Executive Board Member - Vice President of Diversity, Equity, and Inclusion (2020-2021)
Alpha Phi Executive Board Member - Panhellenic Delegate (2020-2021)
Order of Omega Greek Honors Society Member (2020)
Students for Sustainability (2020)
College Democrats (2020)
Additional Information
- Monona Grove High School | Monona, WI High School Diploma 06/2018 National Honor Society Member American Family Insurance Dreams Foundation Scholarship Recipient Cottage Grove Chamber of Commerce Scholarship Recipient Cottage Grove Lioness Club Scholarship Recipient Cottage Grove Lions Club Scholarship Recipient East Side Business Men's Association Scholarship Recipient, Websites, Portfolios, Profiles https://www.linkedin.com/in/laurel-masters/ https://uwlax.joinhandshake.com/users/12481031
Timeline
Mentorship Intern
Citizen Action Of Wisconsin
01.2022 - Current
Intern
Public Defender's Office
09.2021 - 12.2021
Shift Leader
MOKA Coffee
03.2021 - Current
Referee
REC Center
02.2019 - 01.2020
Waitress
Nakoma Golf Club
12.2018 - Current
Bachelor of Science - Political Science (Political Science, Environmental Studies (Environmental Studies
University of Wisconsin - La Crosse
09.2018 - Current
Cashier
Metro Market
11.2016 - 01.2018
Papa Jimmy's Pizzeria
09.2015 - 09.2016
High School Diploma -
Monona Grove High School
09.2014 - 06.2018