Kelvin Jerome Redd
Summary
Motivated IT graduate with a degree in Information Technology from Johnston Community College and certifications in CompTIA A+ and Google IT Support. Seeking an entry-level position where I can apply my technical skills in IT support, troubleshooting, and network management while continuing to grow professionally in a dynamic environment.
Overview
1
1
Certification
Education
Associate's Degree - Information Technology
Johnston Community College
Skills
- Windows
- Linux
- MacOS
- TCP/IP
- DNS
- DHCP
- VPN
- PC assembly
- Installation
- Troubleshooting
- Maintenance
- Microsoft Office Suite
- Google Workspace
- ServiceNow
- VirtualBox
- AWS
- Google Cloud
- Hardware issue diagnosis
- Software issue diagnosis
- Network issue diagnosis
- Antivirus solutions
- Firewall configuration
- Basic encryption practices
- Basic Python
- PowerShell
- IT helpdesk support
- Strong communication skills
- Problem-solving skills
- Troubleshooting skills
- Ability to work independently
- Ability to work as part of a team
- Willingness to learn
- Adapt to new technologies
Certification
- CompTIA A+
- Google IT Support Professional Certificate
Projects
Home Network Setup, Configured and maintained a home network with multiple devices, including routers, switches, and computers, while troubleshooting common connectivity issues., Set up a VPN to simulate an office environment, providing secure access to internal resources. IT Support Simulations, Worked through a series of help desk scenarios during the Google IT Support certificate program, providing step-by-step solutions for common IT issues such as system malfunctions, password recovery, and software installation., Utilized ticketing systems (e.g., ServiceNow) to track and resolve customer requests. Website Deployment, Built and hosted a simple website using HTML, CSS, and Google Cloud services, gaining experience in cloud computing, DNS configuration, and hosting practices.
References
Available upon request.
Professional Development
- Attending IT webinars and online workshops to stay updated on the latest technologies and industry trends.
- Active participant in online IT communities and discussion forums.
Timeline
Associate's Degree - Information Technology
Johnston Community College
- CompTIA A+
- Google IT Support Professional Certificate
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